Dynamics CRM Tracing

Artikel
05/21/2015

Back to basics article on how to collect traces from Dynamics CRM.

Often users tend to overthink things, instead of focusing on the basics when collecting trace logs for Dynamics CRM, particularly the traces that the application records during its execution.

“How do I activate tracing for CRM?”. You will need to access the Windows Registry (regedit.exe) to activate tracing in CRM.

The KB article with this information is https://support.microsoft.com/en-us/kb/907490

For a CRM implementation, you can find below a table with all of the locations you can enable tracing in CRM:

Component	Location of key in Windows Registry
Server	HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\MSCRM
Client	HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\MSCRMClient
Reporting Services	HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\MSCRMBidsExtensions
Email Router	HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSCRMEmail
Data Migration	HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\DATA MIGRATION WIZARD

Once the registry key has been located, below are the values that must be present:

Value	Value type (base)	Value to put in
TraceEnabled	DWORD (decimal)	0
TraceRefresh	DWORD (decimal)	1
TraceCallStack	DWORD (decimal)	1
TraceDirectory	REG_SZ	C:\Program Files\Microsoft Dynamics CRM\Trace
TraceCategories	REG_SZ	*:Verbose
TraceFileSizeLimit	DWORD (decimal)	10

In order to start tracing set the TraceEnabled valu eto 1 and the TraceRefresh value to a value different than the one it currently has.

In order to terminate tracing set the TraceEnabled value to 0 and the TraceRefresh value to a value different than the one it currently has.

Traces should be collected as close as possible to the issue that you are trying to reproduce and not be enabled for a long period of time. This applies particularly to CRM systems where a large number of trace files can be generated from a high number of concurrent users, so out of business hours tracing is advised.

If the issue can’t be reproduced consistently, an activity log consisting of the activities performed by the user and the dates and times at which such activities were taken must be maintained, so that it will make it easier to correlate the activities with the information in the trace files.

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Dynamics CRM Tracing

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