Getting the help you need for Management Reporter

 At some point in time, you may need to submit a support request for Management Reporter. To make sure you get the help you need in an efficient way, our support team suggests using the Microsoft Support Diagnostic Tool when submitting a technical support request.

Diagnostics improves the customer support experience by leveraging the deep technical expertise of CSS people and expanding automation

• • • Proactive support solutions prevent issues by monitoring
      and assessing customer environments

• • • Self-help solutions make it easy for customers to solve problems themselves

• • • Assisted support solutions make it easy for engineers
      to solve customer problems quickly

  Diagnostics

• • • Anticipate and resolve issues before they cause
      our customers pain

• • • Quickly locate problems and provide solutions

• • • Help customers get healthy and stay healthy

First, let’s take a look at getting a support request created.

• Log into CustomerSource and select Support | New Technical Support Request
• Validate or enter your information
• Select your Microsoft Dynamics ERP®
• Select your support topic and subtopic

  

 Validate your selections, enter in any additional information, and Submit your request

At this point, you’ll be prompted to use the Microsoft Support Diagnostic Tool.

 

The tool sends the appropriate information back to our support team. From there, they have the information they need to begin troubleshooting your issue.

Don’t worry if you didn’t run this tool right away, our support team can send you the information as well.