A Week in the Life of SWOT
Hi again!
Hey we’ve talked a lot over the past few weeks about our various roles and responsibilities. One of the things that thought would be interesting to people is what someone on our SWOT team does.
So the week that is –
SWOT Team this week - 20,000 air miles (this week alone)
SWOT Cities Visited this week: Sydney and Canberra Australia; Paris, Brussels, Istanbul and Prague in Europe
SWOT conference calls: More than 20!
Lots of travel to customer’s who are talking about moving from Lotus Domino to Microsoft Technologies!
So what does a SWOT person do while they are on the ground with customer’s (or in the office working with customer’s remotely).
- We help customer’s position and use our tools effectively. If there is a problem with our tools, the SWOT team can create a BUG for that issue that our development team will add into their bug reviews (triage) and consider how they can fix the issue. We call this the product feedback loop on our team within Microsoft SWOT often represents the voice of the customer or partner trying to use our tools!
- We create, modify and suggest new guidance and documents to help customer’s better use our tools.
- We review and if possible solve technical issues with our tools and process
We interact with customers in four ways:
- Create process or guidance documents to help customer’s solve a specific problem
- Contribute to whitepapers developed by the UE Team.
- Conduct an onsite visit with the customer.
- Work with the customer via email or via conference calls
The SWOT mission is to help our customer’s be successful with our migration tools.
Here’s a picture from SWOT in Paris!
Comments
- Anonymous
April 19, 2006
As the one who approves the expenses for our recent barrage of customer visits & supporting customer migrations... I calculated our total miles traveled over the past 1-2 weeks, as a team, at over 100,000!!!
-todd
p.s. I'll blog more on our trip upon return but quickly, I am impressed with what I am seeing here in EMEA.