The Return of the XBOX

At a few minutes after 5 PM the big brown UPS truck pulled up in front of our house.  We had been watching the tracking number and knew it was coming today.  I called to the kids and told them that there was a UPS truck out front.  They all ran to the front door and opened it.  They were literally cheering!  "Our XBOX is back." Our UPS man walked half way up our front walk and then he stopped.  He looked at the box and then back at the kids.

"This box has some shipping damage.  I'm going to have to take it back."  All of our faces dropped. 

"Just kidding!"

My kids did not think this was funny.

We brought it inside and unpacked it with the excitement of the return of a long lost friend.  We put it through the tests and everything works. 

I have to say that all in all the XBOX team deserves some serious respect.  They handled my issue with complete class.  From start to finish they did it right.  No cost. No fuss.  No problem.  I purposely did not tell them I was an employee of Microsoft to make sure I received no special treatment. They were able to ship me a box, fix the XBOX, and get it back to me in just 3 weeks.  Impressive!  Hopefully if any of you have similar failures you also have a world class customer service experience like I had.    I will fill out the evaluation and give them great marks.  Great Job!!

On to some great gaming!

Comments

• Anonymous
  January 01, 2003
  I want a truck like that.  Funny he pulled that on your kids.  LOL.

• Anonymous
  August 31, 2008
  Have fun when your refurb breaks again in about 3-4 months... then wait another 3 weeks for a new refurb... which will break in another 3-4 months... rinse, repeat.