Outlook 2010 with Business Contact Manager: You Spoke, We Listened

Artikel
09/23/2010

Outlook with Business Contact Manager (BCM) was built to work hand-in-hand with Outlook to help businesses stay connected to their customers. From managing existing and prospective clients, to customizing business forms, to tracking marketing campaigns – Outlook with BCM was always meant to enhance business processes and customer service.

After careful consideration, we decided to simplify the Office 2010 lineup by including Outlook with BCM, a business product, only in volume licensing. We understand it is not ideal for every user. When we made this decision, we underestimated the importance of BCM to our small business customers and those who purchased previous versions of Office in retail stores or pre-installed on PCs. Worse yet, we left many of our customers, who didn’t want to buy through volume licensing, stranded with their data locked in previous versions of Office.

This was a mistake and today we’re announcing a program to make Outlook with BCM available to the millions of existing Outlook with BCM customers who don’t want to buy Office 2010 through volume licensing.

Starting today we are offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

1. Customers who have previously purchased one of the following:

Office Small Business Edition 2003 or Office Professional Edition 2003
Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007
A stand-alone edition of Microsoft Office Outlook 2003 or 2007

And…

2. Purchased one of the following versions of Office 2010:

Microsoft Office Home and Business 2010
Microsoft Office Professional 2010
A stand-alone edition of Microsoft Outlook 2010

Affected BCM customers can learn more and get started at https://office.microsoft.com/en-us/FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

Finally, we apologize to customers who were adversely affected by this oversight.

We hear you, and we hope you will continue to provide constructive feedback so we can ensure that we are meeting your expectations.

Justin Hutchinson, Director, Microsoft Office

Comments

Anonymous
September 23, 2010
Thanks to Microsoft for your willingness to recognize those of us who are small business owners using BCM but not large enough to be able to take advantage of Volume Licensing.
Anonymous
September 23, 2010
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Anonymous
September 23, 2010
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Anonymous
September 23, 2010
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Anonymous
September 23, 2010
@A reader Also available in Portuguese:)
Anonymous
September 23, 2010
Respectfully, I think you are continuing the first big mistake by not including NEW customers who have purchased the following (unless your blog does not state this clearly). Purchased one of the following versions of Office 2010: * Microsoft Office Home and Business 2010 * Microsoft Office Professional 2010 * A stand-alone edition of Microsoft Outlook 2010 David Troxell - Encourager Software www.encouragersoftware.com/.../microsoft-office-2010.html
Anonymous
September 23, 2010
I bought Office Professional 2010 specifically because BCM was advertised as coming with it. I feel seriously let down that I was misled, and this announcement doesn't seem to include me. Not impressed.
Anonymous
September 23, 2010
@David Troxell New 2010 customers are in fact eligible. So as long as you have one of the following, you are eligible – whether you purchased Office 2010 a month ago, or you purchase Office 2010 tomorrow. • Office Small Business Edition 2003 or Office Professional Edition 2003 • Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 • A stand-alone edition of Microsoft Office Outlook 2003 or 2007 @Ben Gardiner. Now you can get it. Let us know if you have any issues
Anonymous
September 23, 2010
This is great news. Thank you for listening guys.
Anonymous
September 23, 2010
Kelby, I appreciate that you want to be helpful - BUT you are still missing the point - I are trying to make. A NEW customer is someone who DOESN'T own Microsoft Office products - If you own any of the 2003 or 2007 office products listed - you are a current customer - NOT a NEW customer. BUT this situation CAN extend to an existing customer with ONLY a 1 or 2 or 3 or 4 license requirement for BCM - not 5 as in Volume licensing minimum. While Microsoft is addressing a VERY serious issue - you owned a 2003/2007 Office product with BCM - and initially, upon Office 2010 release - certain previous products - office suites didn't have a migration path without volume licensing. Minimally - I would suggest this is a better marketing approach - Office Professional 2010 - include Outlook with Business Contact Manager 2010 OR - REGARDLESS of previous 2003 or 2007 office purchase. And make an Outlook 2010 with Business Contact Manager retail purchase available. BTW, as a business owner - my company has a Microsoft Action Pack Development and Design subscription, and currently I can't even get Business Contact Manager 2010 under the subscription (even though I can obtain all the other products available under - Microsoft Office Professional Plus 2010) only Business Contact Manager 2007 is available - BCM 2010 has been promised - but so far, NOT available. David Troxell - Encourager Software www.encouragersoftware.com/.../microsoft-office-2010.html
Anonymous
September 23, 2010
Thank you for this announcement. Please explain to me the requirement for a prior Office version. Remember, previous Office releases made BCM NOT available to volume license customers, unless they took additional steps, which was to contact their reseller for a copy of the installer. They were licensed for it, but they were under the impression that they needed to buy standalone Outlook to get access to the feature. I remember resolving this discussion a few years ago. Stop messing with the product and just make it available to all users of Office. You are interfering with my ability to deliver new functionality to the product by making it too complicated to buy the product for a new customer. I am considering the prior version requirement a very stupid mistake, so I am making this statement: Outlook 2010 BCM will install on your computer even if you do not have a prior version of Office. I have been supporting Microsoft Outlook BCM in microsoft.public.office.outlook.bcm since 2005. Thank you, Leonid 510-282-1008
Anonymous
September 23, 2010
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Anonymous
September 23, 2010
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Anonymous
September 24, 2010
Let me echo the sentiments of the others who have posted comments. I want to be absolutely clear and make sure I am not misundrestanding anything. Unless a customers has previously purchased one of the following: •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 •A stand-alone edition of Microsoft Office Outlook 2003 or 2007 AND (emphasis on AND)

Purchased one of the following versions of Office 2010: •Microsoft Office Home and Business 2010•Microsoft Office Professional 2010•A stand-alone edition of Microsoft Outlook 2010 means to me that if they only bought the "correct" version of Office 2010 and never previously have a "qualifying" product they DO NOT qualify for this. ONE OF THE MICROSFT TEAM - PLEASE CAN YOU CLARIFY THIS. If the above is the case you have missed the bus again.

Anonymous
September 24, 2010
How do I download BCM using an Office 2010 Professional trial key? When I try to download BCM, it says the key is not acceptable.
Anonymous
September 26, 2010
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Anonymous
September 26, 2010
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Anonymous
September 26, 2010
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Anonymous
September 27, 2010
@David, Leonid, and George, Hello All, As stated in the original blog post, George--you are correct, you will need both point 1. and point 2 below: Outlook 2010 with BCM is available at no additional cost to customers who meet the following criteria:

Customers who have previously purchased one of the following: •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 •A stand-alone edition of Microsoft Office Outlook 2003 or 2007 And…
Purchased one of the following versions of Office 2010: •Microsoft Office Home and Business 2010 •Microsoft Office Professional 2010 •A stand-alone edition of Microsoft Outlook 2010 As for new purchases of Office 2010, there are no plans to include Business Contact Manager in Office Professional, Office Home and Business, Office Home and Student, or Microsoft Outlook in retail. Business Contact Manager is included with Outlook 2010 with Business Contact Manager as part of the volume licensing suites of Office Professional Plus 2010 and Office Standard 2010. Go the following link to see more information on what is included in Volume Licensing: office2010.microsoft.com/.../office-2010-volume-licensing-suites-comparison-FX101825637.aspx

Anonymous
September 27, 2010
@Dominic Hello, you need to have full versions of the following products, trial versions are not eligible. We are offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

Customers who have previously purchased one of the following: •Office Small Business Edition 2003 or Office Professional Edition 2003 •Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 •A stand-alone edition of Microsoft Office Outlook 2003 or 2007 And…
Purchased one of the following versions of Office 2010: •Microsoft Office Home and Business 2010 •Microsoft Office Professional 2010 •A stand-alone edition of Microsoft Outlook 2010

Anonymous
September 27, 2010
@Amy(Microsoft) I need to do a test of Outlook 2010 with BCM to see how it will work with my existing BCM 2007 database, so I don't want to pay for Office 2010 until I'm sure I can use it with my existing database. Is there any way I can get a trial of Outlook 2010 and BCM?
Anonymous
September 27, 2010
Amy, thank you for clarifying this. Sorry Microsoft, you have got it wrong again – who remembers OneNote and its original omission from certain licensing models / Office suites. Now it’s included, for free, even in Home and Student 2010. I would hope that people power somehow influenced Microsoft to make this great app available to all - similar discussions to what we are having now about BCM took place then about OneNote albeit you didnt need a qualifying product for OneNote. I may be wrong but I think most businesses who would look at BCM are mostly not volume licensing customers, and I think it’s also true that a large volume licensing or enterprise customer would either use another vendor’s CRM package or Dynamics. So who is BCM pitched at? It also doesn’t make sense to make BCM available with Office Std, which is a less feature rich suite than Office Pro retail or PKC, just because Std is a volume licensing product. If it’s a case of money then charge for BCM or include it with Pro only, at least customers would then have a choice and be able to make the decision themselves without Microsoft removing their decision making process. Believe it or not Microsoft we understand our customers and their needs better than you do.
Anonymous
September 28, 2010
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Anonymous
September 28, 2010
You didn't get the point. The main reason why people are upset in forums etc. is that BCM 2010 is only included in VL. It's nice for upgraders to get BCM for free now. But how will you (Microsoft) ever be able to gain new customers and stop the people from moving to open source and others by making such stupid decisions? Including BCM in other Editions also for new customers (or very old customers) would be a reason to move from openoffice to office (or to upgrade from older versions like 2000 or XP which are still in use in a very large number). You are missing a chance, guys. Unfortunately like very often... But hey, who cares about BCM and holding existing customers? Let's better spend the time in producing some fancy mobile phones which no one wants to buy!
Anonymous
September 28, 2010
Under "We Spoke You Listened" I am not so sure. I posted this two days ago on Admin Database tool goes Live & so far I've not had any response So here goes again... :"We are migrating from BCM 2010 Beta to Office 2010 RTM . I've installed fresh copy of WinXP Office2010 (RTM) & BCM2010. (RTM) I can see the remote instance of the BCM 2010 (BETA) Database file, however its greyed out. Do I need to down load and install the latest Database Admin tool and Do I need to migrate (back & then re-import) that file from a "BCM 2010 BETA" File to BCM2010 RTM file? Please help us all to understand this.. Thanks JM
Anonymous
September 29, 2010
Wait, what about our small office of 4 people who already had office 2003 professional w/ BCM and were happy with everything but BCM, so we spent money to upgrade to office 2010 professional to get BCM 2010?
Anonymous
September 29, 2010
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Anonymous
September 29, 2010
Hey guys, sorry if this is the wrong forum, maybe you can direct me to the right place, but i have just installed BCM for Outlook 2007 and i am trying to migrate my Journal Entries into the Communication History in BCM - I am rapidly getting the feeling that this is not possible even though I imported all of the same contacts with the Journal Entries into the BCM Contacts....help?
Anonymous
September 30, 2010
Glad that it is being made available but when will you solve the lack of a connector to sync with a windows mobile phone? Without that BCM is useless to me.
Anonymous
September 30, 2010
Some days ago I posted a comment about Outlook Business Contact Manager. Can someone advise me what happens to it because it has not been posted - matthew@chilternglobal.com
Anonymous
October 03, 2010
Hi, Can I use this to manage several accounts on Exchange without connection Outlook to all of them? Best, Jon
Anonymous
October 04, 2010
OK decided to upgrade to 2010 outlook to qualify for BCM.. installed it and ... well.. FINALLY, the BEST CONTACT MANAGER SYSTEM ON THE MARKET BAR NONE... Best features: Todos can be turned into Tasks by taking the body of the email as task message body for better todo-Task linking and therefore management, especially as I use Toodledo to sync tasks to iphone. iPhone can noew sync Business tasks thanks to the unique BCM contact sharing facility with Personal folders Contacts. NICE! I can present opportunities in a nice table The gadgets are more flexible. everything seems more flexible and adaptable The reports are mind blowing Future Wants. A small section in outlook linking to Tasks and business projects that links goals and current / new beliefs.
Anonymous
October 04, 2010
What is about companies with 1 to 4 peoples, who want o change to Microsoft Office 2010 with BCM and are now working with another office programm? They still can not get BCM 2010, or?
Anonymous
October 07, 2010
Where can I report BCM 2010 bugs? When Tasks, which are linked to a contact record, are reassigned to another user of BCM 2010, and they accept it, it loses the "Link" to the Business Contact Record. As a result, the person who gets someone else's Task has to re-link the Task to the contact record. Thanks!
Anonymous
October 07, 2010
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Anonymous
October 07, 2010
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Anonymous
October 07, 2010
10/7/2010 2:46:16 PM: Logging initialized. [V] [14:46:19.3160004]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to UnPublish old OFT forms. [V] [14:46:19.3160004]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Contact.BCM.Account' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Campaign' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Opportunity' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Project' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.ProjectTask' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.BusinessNote' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Campaign' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Contact.BCM.Contact' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Opportunity' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.PhoneLog' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Project' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.ProjectTask' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.PhoneCall' [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to delete 0 forms - this is the number of forms found for the message classes above. [V] [14:46:19.3316258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: UnPublishing complete [V] [14:46:19.4410036]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:46:19.4410036]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [14:46:19.6285084]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:46:19.6285084]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [E] [14:46:20.6910356]BCMRes: Text:Unable to compute the value of property ID 112. [E] [14:46:20.6910356]BCMRes: Unable to compute the value of property ID 112. [E] [14:46:20.7066610]BCMRes: at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateColumnForSort(PropTag tag, Int32 index) at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.BuildSortOrderString(SortOrderSet SortCriteria) at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateSortOrder(SortOrderSet SortCriteria) at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.set_SortOrder(SortOrderSet value) at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.SortTable(SortOrderSet SortCriteria, IMAPITable_Mode_Flags Flags) [V] [14:46:22.8629662]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:22.8629662]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:22.8629662]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:23.0817218]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:23.0817218]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:23.0817218]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:23.2379758]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:23.2379758]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:23.2379758]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:23.4723568]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:23.4723568]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:23.4723568]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:23.6129854]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:23.6129854]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:23.6129854]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:23.9254934]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:23.9254934]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:23.9254934]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:24.0817474]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:24.0817474]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:24.0817474]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:24.2223760]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:46:24.2223760]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [14:46:24.2380014]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:24.2380014]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:24.2380014]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:25.3474048]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:25.3474048]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:25.3474048]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:25.6442874]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:25.6442874]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:25.6599128]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:26.0192970]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:26.0192970]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:26.0349224]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [I] [14:46:26.1130494]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread [V] [14:46:26.1130494]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1 [I] [14:46:26.1130494]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done [I] [14:46:26.1443002]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread [V] [14:46:26.1599256]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1 [I] [14:46:26.8161924]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done [V] [14:46:26.9255702]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:26.9255702]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:26.9255702]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:27.0818242]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:27.0818242]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:27.0818242]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:27.4255830]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:27.4255830]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:27.4255830]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:27.5818370]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:27.5818370]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:27.5818370]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:27.7224656]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:27.7224656]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:27.7224656]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:39.6758966]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:46:39.6758966]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [14:46:40.3009126]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:40.3009126]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:40.3009126]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:40.4415412]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [14:46:40.4415412]Iris.Mapi.MessageStore: No rows found which match the restriction. [V] [14:46:40.4415412]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.FindRow(IRestriction Restriction, Bookmark Origin, IMAPITable_FindRow_Flags Flags) at Microsoft.Interop.Mapi.MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>.FindRowManaged(MAPITableImpl<IMAPITable,Microsoft::Interop::Mapi::IMAPITable>* , _SRestriction* pRestriction, UInt32 bkOrigin, UInt32 ulFlags) [V] [14:46:41.0353064]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff80040102, message: [V] [14:46:41.0353064]Iris.Mapi.MessageStore: Business Contact Manager for Outlook does not support this operation. [V] [14:46:41.0353064]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiFolder.CreateFolder(FolderType FType, String FolderName, String FolderComment, IMAPIFolder_CreateFolder_Flags Flags) at Microsoft.Interop.Mapi.MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>.CreateFolderManaged(MAPIFolderImpl<IMAPIFolder,Microsoft::Interop::Mapi::IMAPIFolder>* , UInt32 ulFolderType, Char* lpszFolderName, Char* lpszFolderComment, _GUID* lpInterface, UInt32 ulFlags, IMAPIFolder** lppFolder) [V] [14:46:41.8790780]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:46:41.8790780]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [I] [14:46:42.2228368]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.StartInBackground: queuing background thread [V] [14:46:42.2697130]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 2 [V] [14:46:42.2697130]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): gadgets in queue: 1 [I] [14:46:42.7697258]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Gadget.DoBackgroundWork(): background thread done [V] [14:47:54.7246928]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:47:54.7246928]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [14:48:01.5686180]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter [V] [14:48:01.5842434]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit [V] [14:48:19.2721962]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapper:moItemEvents_Write: Enter [V] [14:48:19.2878216]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapper:moItemEvents_Write: Exit [V] [14:48:19.3659486]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: WrapperCount: 1 [V] [14:48:19.3659486]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapperBase:moInspector_Close: Exit [V] [14:49:42.6337052]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: WrapperCount: 1 [V] [14:49:42.6493306]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapperBase:moInspector_Close: Exit [V] [14:49:48.0713444]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: WrapperCount: 1 [V] [14:49:48.0869698]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: InspectorWrapperBase:moInspector_Close: Exit
Anonymous
October 08, 2010
The comment has been removed
Anonymous
October 08, 2010
@Clark Hello Clark--Your company is eligible to get the free download of BCM as you have the previous version of Office and have also bought the current 2010 edition. Click here for more information office.microsoft.com/.../FX102040110.aspx
Anonymous
October 11, 2010
The comment has been removed
Anonymous
October 11, 2010
The comment has been removed
Anonymous
October 11, 2010
The comment has been removed
Anonymous
October 11, 2010
I purchased a copy of Microsoft office professional plus 2010 in May of 2010 - . The link that veriifies the product code indicates ineligibility...When I call the customer service number listed in the error message, they had no idea what I was talking about, and tried to forward me to the licensing division. why is this not elibilbe? I previously had a copy of th business contact manager with prior version of outlook.
Anonymous
October 11, 2010
@Donna, Sounds like you have the previous version of Office and also Office 2010, so you would be eligible. Just go to the link at office.microsoft.com/.../FX102040110.aspx it will ask you for your Office 2010 product key, then you can download Business Contact Manager 2010.
Anonymous
October 11, 2010
The comment has been removed
Anonymous
October 12, 2010
Hi--Thank you for responding on oct 11 to my question. But, the problem is, the link that you sent me is indicating my product key is NOT eligible. Customer service says they can't help me. Can anyone??
Anonymous
October 12, 2010
Hi--Thank you for responding on oct 11 to my question. But, the problem is, the link that you sent me is indicating my product key is NOT eligible. Customer service says they can't help me. Can anyone??
Anonymous
October 14, 2010
The comment has been removed
Anonymous
October 14, 2010
The comment has been removed
Anonymous
October 15, 2010
The comment has been removed
Anonymous
October 15, 2010
The comment has been removed
Anonymous
October 15, 2010
@Donna. Please post your email address, I think I can direct you to a place that can help. thanks, Amy
Anonymous
October 19, 2010
Just installed BCM2010 today, seems like everything takes forever! If I click on anything at all it takes a minute for the action to actually take place. It's been half a day, I'm hoping for some reason it has something to do with indexing or the cache messages. Can anyone help or confirm this is the issue?
Anonymous
October 19, 2010
After some trouble shooting here is what I've found Outlook works ok with my hotmail account (using outlook Connector) and it works fine if BCM is disabled, however with my regular IMAP email accounts, and with BCM running, it's impossible to use. Someone please help!!
Anonymous
October 20, 2010
The comment has been removed
Anonymous
October 20, 2010
I have had Office Pro with BCM on both 2003 and 2007. All my records are in BCM. I wanted to try trial version of 2010. Downloaded and it does not have BCM. I cannot access all my old records. I am in a real fix. What do I do? I tried to download BCM but site tells me my trial product key will not let me. Microsoft is completely abandoning their loyal customers for many years and creating serious problems with financial implications for them.
Anonymous
October 22, 2010
@Raymond, Business Contact Manager 2010 does not have a trial version. So, the following is information on getting BCM: Microsoft is offering an upgrade to Outlook 2010 with BCM at no additional cost to customers who meet the following criteria:

Customers who have previously purchased one of the following: •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 •A stand-alone edition of Microsoft Office Outlook 2003 or 2007 And…
Purchased one of the following versions of Office 2010: •Microsoft Office Home and Business 2010•Microsoft Office Professional 2010•A stand-alone edition of Microsoft Outlook 2010 Affected BCM customers can learn more and get started at office.microsoft.com/.../FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

Anonymous
October 25, 2010
Can anyone help clear up the confusion that seems to be reigning on the BCM issue? I have Office 2007 currently and have the product key. I purchased Office 2010 Professional almost solely to get BCM (and my company wants to standardize on 2010). When I try to download BCM, it tells me that my 2010 product key isn't valid. I've checked and confirmed validity of my 2010 product throught the Microsoft ga site, but I still can't get BCM. What am I missing? One more comment: It seems Microsoft is doing more harm than good by muddying the water so much on this BCM issue. Exactly why are they making it so difficult to obtain? If it was included in earlier versions, and there is an obvious demand for it, why can't they just make it available to those who purchase their software instead of making people jump through these impossible hoops? I used to be a staunch Microsoft defender. Now, not so much. Thanks.
Anonymous
October 26, 2010
Hi, I seem to be having an issue with a user that is trying to connect to the BCM shared database remotely trought a VPN connection. Everything was working fine a couple of weeks ago. Nothing has been changed. But when we try to sychronize with the server it ends up canceling the process and then Outlook might freez 1 out of 2 times. The logs give these errors [11:45:45.4420177]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4430175]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4440173]Iris.Mapi.MessageStore: [V] [11:45:45.4440173]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4450171]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4460169]Iris.Mapi.MessageStore: [V] [11:45:45.4470167]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4470167]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4480165]Iris.Mapi.MessageStore: [V] [11:45:45.4490163]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4500161]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4510159]Iris.Mapi.MessageStore: [V] [11:45:45.4510159]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4520157]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4530155]Iris.Mapi.MessageStore: [V] [11:45:45.4540153]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4550151]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4560149]Iris.Mapi.MessageStore: [V] [11:45:45.4570147]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4580145]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4590143]Iris.Mapi.MessageStore: [V] [11:45:45.4600141]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4610139]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4620137]Iris.Mapi.MessageStore: [V] [11:45:45.4630135]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) [V] [11:45:45.4640133]Iris.Mapi.MessageStore: MAPIException: hresult=0xffffffff8004010f, message: [V] [11:45:45.4650131]Iris.Mapi.MessageStore: [V] [11:45:45.4660129]Iris.Mapi.MessageStore: at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiProp.OpenProperty(PropTag OpenPropTag, Type InterfaceType, IMAPIProp_OpenProperty_Flags flags) at Microsoft.Interop.Mapi.MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>.OpenPropertyManaged(MAPIPropImpl<IMessage,Microsoft::Interop::Mapi::IMessage>* , UInt32 ulPropTag, _GUID* lpiid, UInt32 ulInterfaceOptions, UInt32 ulFlags, IUnknown** lppUnk) Any help would be really appreciated. Thanks
Anonymous
October 26, 2010
@Don When you go through the steps of the download from office.microsoft.com/.../FX102040110.aspx there is a support number to call tell them about the product code not being valid, they may be able to help.
Anonymous
October 26, 2010
The comment has been removed
Anonymous
October 28, 2010
@Don - please provide an email address, will find help for you. If you had a previous version, and purchased the Office 2010 version, regardless of the location you purchased--you are eligible for the upgrade. thanks, Amy
Anonymous
October 28, 2010
Where is the IT support for BCM software for small businesses? No one has responded to my error log, or the issues I'm having with Tasks being unlinked when reassigned to another person on the team. BCM has given us endless issues for a year and a half and the support for BCM is mostly nonexistent. We're changing databases to Salesforce now... Having BCM hasn't been very pleasant or problem free for our small business, it has a lot of feature and collaboration gaps, ...and I'm the IT guy here. Good luck making BCM better without better support. Microsoft has left BCM in the dust. If anyone is considering BCM, consider your other options. -Jim
Anonymous
October 28, 2010
Where is the IT support for BCM software for small businesses? No one has responded to my error log, or the issues I'm having with Tasks being unlinked when reassigned to another person on the team. BCM has given us endless issues for a year and a half and the support for BCM is mostly nonexistent. We're changing databases to SaIesforce now... Having BCM hasn't been very pleasant or problem free for our small business, it has a lot of feature and collaboration gaps, ...and I'm the IT guy here. Good luck making BCM better without better support. Microsoft has left BCM in the dust. If anyone is considering BCM, consider your other options. -Jim
Anonymous
October 28, 2010
@Amy - thanks for your attention. Email - dsamanas@firestorm.com
Anonymous
October 30, 2010
Where is the IT support for BCM software for small businesses?
Anonymous
October 30, 2010
i have Office 2010 Home and Business, when i try to install BCM 2010 (downloaded from Microsoft site) the setup stop with a strange error: Outlook is not installed ...install it from CD1 ... terrible error. my office is an OEM license ...is this the problem? some days ago i test office 2010 RTM trial with BCM and all go well. where search a solution?
Anonymous
November 01, 2010
When can we get this functionality on the mac?
Anonymous
November 01, 2010
This upgrade opportunity would meet my needs but as has been stated earlier this is not a long term solution as clearly Microsoft is saying well we will let you upgrade for now but not in the future (non volume license client). Is the Microsoft message, that we will provide an upgrade this time but use this time to find a better product that will work in the future because soon we will cut you off? As in my earlier post. The lack of BCM is the only thing stopping me moving to the Mac. If you take it away on the PC, there will be no reason for me to stick with Microsoft at all.
Anonymous
November 01, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?
Anonymous
November 02, 2010
The comment has been removed
Anonymous
November 02, 2010
The comment has been removed
Anonymous
November 02, 2010
LJackson10 I have exactly the same problem. After contacting Digital River they have confirmed their site is currently experiencing technical problems and told me to try again in 24 hours.
Anonymous
November 03, 2010
Thanks. I thought it was just me. Hopefully they will have it fixed soon. I am afraid to uninstall the "Beta" but at this point it is "Expired" and will not let me use it anyway. LJackson10
Anonymous
November 03, 2010
OK, so I finally got through only to receive a message stating that I was not Eligible to download the BCM. I called the Customer Support # (for Ditigal River) and was advised they are having "System Maintenance" and to try back in an hour. LJackson10
Anonymous
November 03, 2010
OK, this is getting fustrating. I purchased a valid Microsoft Office 2010 Pro Plus License Key and I previously purchased Microsodt Office 2007 Ultimate. I am being told that my 2010 Pro Plus License Key does not qualify for the free BCM 2010 download. Please advise. LJackson10
Anonymous
November 03, 2010
The comment has been removed
Anonymous
November 04, 2010
I don't really think you listened... I can't understand why BCM was part of the 2010 Beta but not part of the trial. Now my understanding is that I cannot get BCM stand alone. That is the only part of the Office suite I really use. I love outlook w/BCM especailly 2010. But w/o BCM I have to look elsewhere for solutions. It seems to me since 2003 MS has always had a problem with how to position this product. I think you guys are spending too much time on trival things like OneNote, and not on what could be a real money maker - BCM standalone 2010. You guys are confused.
Anonymous
November 04, 2010
I don't really think you listened... I can't understand why BCM was part of the 2010 Beta but not part of the trial. Now my understanding is that I cannot get BCM stand alone. That is the only part of the Office suite I really use. I love outlook w/BCM especailly 2010. But w/o BCM I have to look elsewhere for solutions. It seems to me since 2003 MS has always had a problem with how to position this product. I think you guys are spending too much time on trival things like OneNote, and not on what could be a real money maker - BCM standalone 2010. You guys are confused.
Anonymous
November 05, 2010
where I can find something like this (msdn.microsoft.com/.../aa431857 (v = office.12). aspx) for BCM 2010?
Anonymous
November 05, 2010
OK, I am really not understanding. The other day the website stated that "Microsoft Office 2010 Pro Plus" was eligible for the BCM download. Now the website is stating the following: Download Business Contact Manager for Outlook 2010 now You can download Business Contact Manager for Outlook 2010 at no additional cost if both of the following conditions are met: You purchased a copy of Outlook with Business Contact Manager with Microsoft Office 2003, Microsoft Office 2007, or standalone Office Outlook 2007, and You purchased a copy of Microsoft Office Home and Business 2010, Microsoft Office Professional 2010, or standalone edition of Microsoft Outlook 2010 I have a valid MS Office Pro Plus License and now I still can't get BCM? Please advise. LJackson10
Anonymous
November 05, 2010
@LJackson10 -- Office Professional 2010 includes Business Contact Manager. Please see the following link: office.microsoft.com/.../office-2010-volume-licensing-suites-comparison-FX101825637.aspx It should already be in the product. thanks Amy
Anonymous
November 05, 2010
Thanks Amy. I see what you are saying, however, I downloaded and installed MS Office Pro Plus "Trial", then purchased a "License Key" from an outside source for MS Office Pro Plus 2010. I did not go through Digital River and I am not a "Volume License" customer. I only purchased a valid License Key and do not have the media. I have been using BCM since Office 2003 and have customer info "locked" in it that I can no longer access since the MS Office Pro Plus "Beta" expired on 10/31/10. I really need BCM, so how do I go about getting it? Once again, I did purchase MS Office Ultimate 2007 a while ago and do have the media for that. I did not purchase 2007 during the "Guarantee" period. Please advise. LJackson10
Anonymous
November 06, 2010
Dear folks, it appears that this time the demand of the exisiting user base of BCM 2003 & 2007 was big enough to develop this new upgrade program for BCM 2010. BUT Microsoft doesn't want to welcome ANY NEW small (meaning less than five installations) customers to BCM 2010 who will use it FIRST time after recommendations of exisiting customers. So this time (2007 -> 2010) we were lucky enough to make MS change their minds. But what's happening in the days of 2010 -> eg 2014? If today MS is not interested in broadening their userbase will they still be interested in maintaining the 1, 2, 3 and 4 seats offices with the next office version? Even though I welcome the decision made, I cannot deny the bitter aftertaste that comes with it, leaving the future of this product for small offices a little too uncertain. Finally one question: What does the future for BCM 2010 on Windows Mobile look like? Does the exisiting AddOn for mobile devices work with BCM 2010? If not, will there one be released for WM v5.x and v6.x or even for v7? Thanks for helping & greetz from Berlin, Wolf Oemler
Anonymous
November 06, 2010
To Amy (Microsoft) you message above that states "@LJackson10 -- Office Professional 2010 includes Business Contact Manager. Please see the following link: office.microsoft.com/.../office-2010-volume-licensing-suites-comparison-FX101825637.aspx It should already be in the product." Is incorrect in that Office Pro does have BCM but the Office Pro Plua DOES NOT. I purchased Office Pro Plus thru a government employee program, no volume license. It DOES NOT have BCM. I run a small home business with one computer. I need BCM or I will be forced to use another program as I will not downgrade my office programs. The loss of BCM and it's capabilities is really a problem.
Anonymous
November 07, 2010
@LJackson10 & DBourne Please post your email addresses--will try and see if I can find support to help you with your specific problem. thanks, amy
Anonymous
November 07, 2010
where I can find something like this (msdn.microsoft.com/.../aa431857 (v = office.12). aspx) for BCM 2010?
Anonymous
November 07, 2010
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Anonymous
November 07, 2010
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Anonymous
November 08, 2010
To Amy: LamontJackson301@live.com. Thanks for any assistance you can provide. I was forced to uninstall Office Pro Plus 2010 Beta 32Bit on my Windows Vista Ultimate 32Bit Laptop and then installed the Office Pro Plus 2010 32Bit "Trial". Now I receive errors when I open Outlook, I presume from not having BCM 2010 available. I recently had a Client call and I could not assist them as the info I needed to help them is locked up in BCM 2010. Please advise. Thank you, LJackson10
Anonymous
November 08, 2010
So I have a bunch of copies of office 2007 for small business, I can get a free copy (if I upgrade to 2010...OK I buy a new pc with office 2010 on it, how do I make it work with the other 12 that already have BCM?
Anonymous
November 11, 2010
Everything aside with all of these posts. Where does one go to inquire if they have everything required to be able to secure a copy of BCM with the software and product keys they have. Is there a link or phone number that can be shared where indivudal cases can be addressed to see if they qualify for the copy of BCM? Help on this woulod be apprecaited so we can see if we qualify. Thanks!
Anonymous
November 14, 2010
Can I use my Blackberry to access and update info within BCM 2010?
Anonymous
November 16, 2010
@MtMan305 Hello, you will qualify for the download if you meet the following criteria:

Customers who have previously purchased one of the following: •Office Small Business Edition 2003 or Office Professional Edition 2003•Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 •A stand-alone edition of Microsoft Office Outlook 2003 or 2007 And…
Purchased one of the following versions of Office 2010: •Microsoft Office Home and Business 2010 •Microsoft Office Professional 2010 •A stand-alone edition of Microsoft Outlook 2010 Affected BCM customers can learn more and get started at office.microsoft.com/.../FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost.

Anonymous
November 16, 2010
Dear sir, im buing a Office 2011 for MAC and i reali need Business Contact Manager. How is possibile buy it?
Anonymous
November 16, 2010
I have searched in vain for the Developer Reference for BCM 2010. Other people have made the same request on these pages but there is no repsonse. All my aitomation code that worked in 2007 can't find the contacts. Where have they gone?
Anonymous
November 17, 2010
Thank you...i was affraid to loose all my data. But it´s difficult to complete the process...
Anonymous
November 17, 2010
@Amy (Microsoft) Thanks you! Unfortunately when using the link you supplied I encounter a message indicating my product keyfor Office 2010 Professional does not qualify. I have Office 2010 Professional and also the Office 2003 editon you describe. I have successfully installed Office 2010 and in fact called MS Support to verify my product key as a valid key, which they did. They were unable to help on getting BCM however. Any further suggestions? I
Anonymous
November 17, 2010
Just change the identifier of the database of Business Contacts Manager. You can that another user has restored the database. Restart Outlook to connect to this database with the new identifier.* someone can help me and tell me as i can do? Thanks
Anonymous
November 17, 2010
Just change the identifier of the database of Business Contacts Manager. You can that another user has restored the database. Restart Outlook to connect to this database with the new identifier.* someone can help me and tell me as i can do? Thanks
Anonymous
November 18, 2010
I would like to create a tab called vendors, and would like to add contact (or vendor contact) inside the vendor accounts, similar to the way you would ad an account and then add business contacts to the accounts. I have been able to create these 2 tabs, the problem is when you add vendor contacts under the Vendor accounts, they are not seperated from the business contacts, so they when you look at the vendor contacts tab there is nothing there, because all the contacts you add under the vendor account actually just show as normal business contact, so they show in the same list as my account contacts. Hopefully this makes sense.
Anonymous
November 19, 2010
@MtMan305 Hello, please post your email address, I may be able to find someone to help. thanks, Amy
Anonymous
November 19, 2010
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Anonymous
November 19, 2010
@Amy (Microsoft) Please contact me at repro8778@gmail.com. Thanks!
Anonymous
November 21, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Please help me.
Anonymous
November 22, 2010
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Anonymous
November 24, 2010
Why Microsoft sells a product and do not give support? Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?
Anonymous
November 24, 2010
Thanks. I was waiting for this decision since I had Office Pro 2010. I download it today. But What about BCM for WM 6.5 ?
Anonymous
November 26, 2010
I should qualify for the BCM download as I have bought earlier Office 2007 Professional incl. BCM which I used several years. After launching 2010 I decided to stop using BCM as you offered only in volume licences. Therefore I bought Office 2010 Home and Business (Full Version). When I go through the registration process on the BCM download site (following the link mentioned in this post), I entered my serial number for 2010, after going throught the complete process there is only the download link for Office Home Business 2010 offered and no link to download BCM. Why that? Maybe I have to say that I am located in Germany. Is is a US Offer only? One shocking thing for me is, that after explaining this case to the customer support on the download site, they answered that they even do not now anything about that BCM offer. This is a bit strange. So now... is it possible to download BCM or not?
Anonymous
November 29, 2010
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Anonymous
November 29, 2010
John, our approach has changed since BCM 2007. Instead of supporting the many different mobile devices with a specific application for each device, we've added Business Contact Synchronization. This feature copies BCM Contacts to Outlook, then keeps any changes made in Outlook or in BCM in sync between both copies. Now, when your client syncs their Outlook contacts to any other mobile device that supports Outook contacts, they''ll also be syncing BCM contacts. You can activate Synchronization from the Backstage View, but only if you're not using Sample Business data. There are some limitations in the fields that come accross, but all the basic information is there. And you are correct, your client cannot create new BCM contacts from the mobile device. Hope this helps, Chris
Anonymous
November 29, 2010
@Michael in Germany. Please post your email address, may be able to find someone to contact you directly. Kind Regards, Amy
Anonymous
November 29, 2010
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Anonymous
November 29, 2010
Arch BCM is there in MAPS. I've seen it. Go to the Professional Plus download page and its usually at the bottom of the page. JM
Anonymous
November 29, 2010
Hi I have query on Databases which I put in the Database FAQ section of the blog. It appears that no one has seen my questions on "White Space" versus backing up / Squeezing database. Could someone please have a look at my question posted in the last two weeks? In short SQL 2005 does not have the SQL agent so one cannot squeeze the database is that correct? I've downloaded SQL Server Studio Management Express to control the remote instance of SQL2005 Express on my SBS 2003 server. However I can't now see my BCM 2010 back up tool! This is just wonderful. Can we get some help here? Thanks JM
Anonymous
November 29, 2010
@Amy you can use elpablo7@freenet.de Thanks!
Anonymous
November 30, 2010
Hi Amy I am running into an issue. We have color coded ribbons that indicate the type of client in the db. We have designated the white color to repesent that the client is a dead prospect. I can see every other category in my home screen but not this "Dead" category. How do I enable this? JM
Anonymous
November 30, 2010
mccartjt, can you please send me a screen shot? I'm at chrishey at microsoft dot com Chris
Anonymous
November 30, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?
Anonymous
November 30, 2010
Can you give me an answer? Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?
Anonymous
December 02, 2010
@Amy Thank you very much for your support!
Anonymous
December 02, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?
Anonymous
December 02, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference?
Anonymous
December 05, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? ????????????????????????????????????????????????????????????????????????
Anonymous
December 06, 2010
@Amy, it looks you have helped others: maybe I can get help too? my email is teamaitken@gmail.com, and I have purchased a copy of Microsoft Office Professional Plus 2010 that is activated and running, but does not include BCM, and when I try to download it the system rejects my license key. I will happily send you a screen shot of my Outlook/Help to show that it's activated and has a microsoft issued product ID. Thanks - I really want to evaluate BCM for my little company of 2 people. If it works as advertised I will stick with this suite instead of going to some other CRM.
Anonymous
December 06, 2010
@DavidA - Let me see what can be done. Kind Regards, Amy
Anonymous
December 07, 2010
Can you include any field in BCM in a report? For instance under Account, Details, can you now include the comments field on a report?
Anonymous
December 07, 2010
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Anonymous
December 07, 2010
I currently run Outlook 2007 and BCM on my laptop and have the mobile version on a Verizon Moto Q phone. I want to move to Outlook and BCM 2010 and having BCM on my phone is critical to me as a sales person. It looks like Verizon is not planning on selling Windows phones. I am pretty committed to Verizon as I have the family plan with 5 phones on it. Does anyone know if theire is a 3rd party app to run BCM on the android phones, which is what Verizon seems commited to.
Anonymous
December 07, 2010
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Anonymous
December 07, 2010
The comment has been removed
Anonymous
December 07, 2010
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Anonymous
December 08, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Is there a chance of any feedback on this?
Anonymous
December 16, 2010
What about going forward. My Small Business does meet the licensing requirement based on prior versions for the 2010 release but what happens when the next Office release rolls around. We use ACT! now and plan to either update that or go to BCM. My vote is BCM but now I am apprehensive. If we convert all this data and begin using the product only to have the rug pulled out from underneath us because of changes in licensing in a few years my Partners will not be happy with me.
Anonymous
December 16, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Is there a chance of any feedback on this?
Anonymous
December 16, 2010
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Is there a chance of any feedback on this?
Anonymous
December 17, 2010
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Anonymous
December 18, 2010
@Amy, I have been trying to download BCM via your link for more almost a week now and i just keep getting errors! can someone please help me (bbclbojb@gmail.com) Ben
Anonymous
December 19, 2010
when it is ready? I have to complete the upgrade from 2007 to 2010 and I need BCM and multiple accounts.
Anonymous
December 20, 2010
@Ben -- Got your message, will see if there are resources for you. thanks, Amy
Anonymous
December 22, 2010
I would like to support the comments by JSweeney, we also implemented BCM for the same reasons, particularly the ability to separate professional contacts from personal. The decision to remove the ability for outlook to sync with windows mobile 7 also raises some serious questions about the direction of Microsoft office products. Is there likely to be any review of these product directions or do we need to migrate to another platform?
Anonymous
December 28, 2010
@Amy, it looks you have helped others: maybe I can get help too? my email is rvalliere@sympatico.ca, and I have purchased a copy of Microsoft Office Professional Plus 2010 that is activated and running, but does not include BCM, and when I try to download it the system rejects my license key. I am looking at my standalone copy of outlook 2007 that I purchased as well. I have read the entire blog regarding this and believe that I qualify based on the 2 criteria mentioned. I downloaded Microsoft Office Pro Plus 2010 AND then sent for the back up disc. It appears to be only 1 disc and I can't FIND BCM on it per se. I start an updated business venture January 1st and would like to utilize what I believed was a part of professional plus when I purchased? Can you help AMY?
Anonymous
December 28, 2010
@Amy, it looks you have helped others: maybe I can get help too? my email is rvalliere@sympatico.ca, and I have purchased a copy of Microsoft Office Professional Plus 2010 that is activated and running, but does not include BCM, and when I try to download it the system rejects my license key. I am looking at my standalone copy of outlook 2007 that I purchased as well. I have read the entire blog regarding this and believe that I qualify based on the 2 criteria mentioned. I downloaded Microsoft Office Pro Plus 2010 AND then sent for the back up disc. It appears to be only 1 disc and I can't FIND BCM on it per se. I start an updated business venture January 1st and would like to utilize what I believed was a part of professional plus when I purchased? Can you help AMY?
Anonymous
December 28, 2010
@Ron -- Got your message, will see what resources I can find for you. thanks, Amy
Anonymous
December 30, 2010
Very glad to hear that you decided to include the free download for BCM. I downloaded it yesterday and migrated my database from BCM2007 to this one. Everything worked great. Just started playing around with the new version. Thank you for the efforts!! :)
Anonymous
December 30, 2010
Is there a tutorial or getting started guide for BCM? If there is not one for BCM/Outlook 10, is it similar enough to v07 Is there such that a tutorial for 10?
Anonymous
January 05, 2011
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Anonymous
January 06, 2011
@Pete-- Customers that meet the following criteria are eligible for the Outlook 2010 with BCM upgrade:

Customers who have previously purchased one of the following: •Office Small Business Edition 2003 or Office Professional Edition 2003 •Office Small Business 2007 or Office Professional 2007 or Office Ultimate 2007 •A stand-alone edition of Microsoft Office Outlook 2003 or 2007 And…
Purchased one of the following versions of Office 2010: •Microsoft Office Home and Business 2010 •Microsoft Office Professional 2010 •A stand-alone edition of Microsoft Outlook 2010 Affected BCM customers can learn more and get started at office.microsoft.com/.../FX102040110.aspx. Just follow the steps to get the upgrade to Outlook 2010 with BCM download at no additional cost. There is no other assistance to offer, other than trying to find a contact at MS to assist if the above is met, and the product key is still not working. If this is the case for you, please provide an email address, and I will see if I can find assistance. Thanks, Amy

Anonymous
January 06, 2011
I own a copy of BCM 2010 but am a little trepidations getting started. I've imported my contacts over and did a sync and kaboom = duplicate contacts. I've been searching for resources on best practices, getting started or any other resources and I can't seem to find much. Any suggestions on the contact sync, step by step or resources for BCM 2010 and Outlook 2010 would be greatly appreciated.
Anonymous
January 06, 2011
I'd like to ask you, what will happen if i got upgrade my Outlook to 2010, with BCM for it, but also i have installed Lync, do they coexist? will be my Bussiness contacts, appear on Lync, or do i need a extra conector to get it? i've been working around but i didn't get the spected result. i'll be very patient awaiting your soon answer. regards.
Anonymous
January 06, 2011
Hi, I am runing BCM 2010 with SQL server 2008 express. If I update to SQL server 2008 R2 express, will the BCM 2010 still work under SQL 20018 R2 express? Regards
Anonymous
January 07, 2011
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Anonymous
January 08, 2011
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Anonymous
January 08, 2011
You certainly are not listeming to the developer community. Business Contact Manager 2010 is a great product, but it is essential that it's data can be used elsewhere from customized applications. We need documentation on the database schema, stored procedure usage for getting at the business data. For example I have a client that would like me to do the following for a web site I am developing for him: In BCM he creates "Opportunities" (wish I could change the name) the opportunities represent Career Placment Campaigns and have two user defined fields, one called "Career Description" that's used to hold a detailed description of the career and one called "Display on Web Site" which is a bool that will be used to qualify the record for inclusion on his web site. The web site needs to access the BCM database and find all of the "Opportunities that have the "Display on Web Site" field set to true and use the Opportunities title and "Career Description" fields to add to a display list on the site, each list item also gets a button for a visitor who may be interested in the particular career to click on for more information. This button will take them to a page where they fill out their info and possibly attach a resume. When this form is submitted the info on it will be used to create a "Candidate" contact and a "Product" (wish I could change the name) that is linked to the "Opportunity", the "Product" represents potential candidates for the "Opportunity" or Career Campaign. This should all be doable but without any documentation I'm pulling my hair out trying figure out how this monster works?? PLEASE RELEASE SOME DEVELOPER INFO ON BCM 2010!!!!!!! If anyone else has made any progress in doing things like I have mentioned above I would love hear from you. jfeyes@griffinautomation.com
Anonymous
January 09, 2011
I would like to support the comments by Jack Feyes. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
January 10, 2011
Don't know why Microsoft makes and markets a great tool like BCM that is clearly targeted for small business and yet doesn't allow the typical small businesses to have access to it.... I mean explain to me the reasoning behind why we can't buy it directly or why they didn't create a retail version of Outlook with BCM? The product may as well be vaporware. I'd love to see Steve Jobs take on the marketing strategy around this one... Ever seen Heartbreak Ridge? There is an apt term that describes this strategy. Thanks again Microsoft.
Anonymous
January 10, 2011
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Anonymous
January 11, 2011
I have purchased Office Professional Plus 2010, can I purchase BCM separately as the product I purchased does not include it. Thanks, Shau
Anonymous
January 11, 2011
I have purchased Office Professional Plus 2010, can I purchase BCM separately as the product I purchased does not include it. Thanks, Shaun
Anonymous
January 12, 2011
Shaun, I have went through the exact process as you but was unable to get BCM to work with the Office I purchased, I had to buy a licenced copy of Office 2010 Professional Plus to get BCM to install
Anonymous
January 12, 2011
Greetings, i have a customer that is using BCM and want to improove the sequrity on his company structure, the idea is that some users (for example the new one) should be limited to see only their comunication in the history screen... is that possible by applying some setup/script or something else? can anyone send me some info dev manual or somthing that i can use in order to met the customer requirements? Many thanks in advice! dimitar.iliev@navtech.bg
Anonymous
January 12, 2011
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Anonymous
January 13, 2011
I loaded the contact manager on our system in December and want to do it again, but can't remember what I did. I went to the download page and it says it's gone...what up?
Anonymous
January 15, 2011
Hi, I have installed BCM/Outlook 2010 and am trying to figure out how to run my marketing plan with it. I have 5 different business projects (marketing campaigns) that I have created in BCM. I have named them "Face-to-Face", "LunchBunch", and "Alzheimer's". I can do a report of business projects and they are listed. But they DO NOT show up on the gadget Business Projects - All that is on my Dashboard. Is this a flaw or am I doing something wrong? Thanks for your help. Kevin
Anonymous
January 15, 2011
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Anonymous
January 17, 2011
I have Microsoft OEM Software "Office Professional Edition 2003 with Business Contact Manager Update for Microsoft Outlook 2003" and "Microsoft Upgrade Office Professional 2007". I have purchased "Microsoft Office Home and Business 2010" and went the the web site specified in this blog to register to download the BCM 2010 version. Both the product numbers return errors that they are not eligible for the BCM 2010. Is this correct? Thanks
Anonymous
January 17, 2011
I purchased Office Professional 2007 with business contact manager and subsequently replaced this with Office Professional Plus 2010. I am now being told that I cannot have Business Contact Manager. If I want it I have to uninstall Office Pro Plus 2010 and reinstall Office Pro 2007 and lose out on Infopath, Onenote and Sharepoint or I can keep Office Pro Plus 2010 but forfeit BCM!!!! I have legitmately paid for ALL of it so why can't I have it all? This is wrong, wrong, wrong!!!
Anonymous
January 18, 2011
@MacWest & @ Shaun Please provide your email addresses, may find a contact at MS to assist. thanks, Amy
Anonymous
January 18, 2011
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Anonymous
January 18, 2011
For Amy @ Microsoft pjk.subscriptions@gmail.com Thank you
Anonymous
January 18, 2011
I would like to support the comments by Jack Feyes and JeffGZX9. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference, NOW!!!!!!
Anonymous
January 18, 2011
I would like to support the comments by Jack Feyes and JeffGZX9. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference, NOW!!!!!!
Anonymous
January 18, 2011
I would like to support the comments by Jack Feyes and JeffGZX9. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference, NOW!!!!!!
Anonymous
January 18, 2011
Hello, I've spent now many hours trying to install BCM on a Windows 7 professional x64 with an office 2010 64... I can't figure how to make the software works. When I launch Outlook each time it fails. The database can be created and they appear in BCM but the connection to the database doesn't seem to work. I really can't stand no more... It seems you advice to unistall office 64 an install 86 version bvut I don't want ! Do you plan to have a full compatible version of BCM outllok 20010 64 with Office 64 ? Regards, F. Martinet It seems you advice to unisnstall Office but I d
Anonymous
January 19, 2011
Hallo. I am having a similar problem as often mentioned above: My company bought Office Professional Plus 2010 through Volume Licensing, I downloaded the Software / received the backup DVD through MSs HUP - Home Use Program. I cannot find BCM either on the DVD or as an installable option of the downloaded file. How can I obtain BCM? I have a Hotmail account (.com), named jesusdelvalle. Thanks for your Help.
Anonymous
January 19, 2011
We have just migrated from Act 2010 to BCM 2010, we are wanting to customize the fields in opportunity reports, for example, we would like an opportunity sales funnel report that allows the customer name to be included. Another example would be to include gross margin in the opportunity by contact report. Is it possible to generate a custom opportunity report that includes a selection of fields that we want, the fields are in the database, but we would need to combine the fields available in multiple reports, all the fields are not available in any single report that we have found. I appreciate your feedback on these issues. Thanks, Tom
Anonymous
January 20, 2011
Hi Amy, I have Office Professional 2010 and I qualified to download the BCM2010. I tried to download it for 3 times but still I can't find the BCM in my Outlook. I tried this link office.microsoft.com/.../download-business-contact-manager-for-outlook-2010-FX102232644.aspx I followed instructions but yet the BCM is not found in my outlook. Please help! I look forward to hearing from you! Cora
Anonymous
January 20, 2011
I found the BCM on the navigation pane of Outlook 2010 but I couldn't open it.. Please advise how to open the folder. Thank you and look forward to hearing from you! Cora
Anonymous
January 21, 2011
@Cora - Please provide an email address. Thanks, Amy
Anonymous
January 21, 2011
Dear Microsoft Team Blog, Indeed you are listening. I posted my problem here, 12 hrs later I received a Mail from Microsoft with the exact solution. I installed BCM successfully and we decided today to start a small scale evaluation, since first impressions were very favorable. A Big THANK YOU, whoever took the time to answer my question. Yeysus.
Anonymous
January 21, 2011
cora.gerber@hotmail.com Thank you so much for your quick response!
Anonymous
January 21, 2011
Dear Amy, cora.gerber@hotmail.com Thank you so much for your quick response!
Anonymous
January 23, 2011
Hi Amy, having the same issue as many before, key not accepted on the download page, even though we have Office Pro Plus 2010 through volume licensing. Email is gsontherock@gmail.com. Thanks!
Anonymous
January 23, 2011
Hello Amy, I would really appreciate your help too. ... Tried installing BCP for 6 hours... Impossible to launch. Install always fail when i Launch outlook it can't finish the process. cdfr31@hotmail.com
Anonymous
January 25, 2011
I cannot find the BCM SDK anywhere. In fact, I can't even find any documentation on the BCM object model, code examples, or anything related to automating BCM. There was so little documentation for the 2007 version but this looks worse. What's the plan here MS? Is there anyone I can direct addin/VBA questions to in the meantime?
Anonymous
January 26, 2011
I would like to support the comments by Jack Feyes, JeffGZX9 and Chris. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
February 02, 2011
Wow, you just lost another customer... I have Office 2007 with BCM, and love it. Wanted to recommend to my friend with a small business (single PC), who currently uses Outlook Express and definitely does not need volume licensing. Were BCM available for purchase retail with Outlook that is what I would recommend to her, but I'm afraid we have to look elsewhere for another email solution. Its a shame your penny pinching is driving away customers...
Anonymous
February 03, 2011
I would like to echo the previous comments requesting developer documentation. Also, there has been so little in the way of information on the 2010 release, few blogs post and not much activity white paper wise that I'm wondering of this is going to be the last relase of the product...
Anonymous
February 04, 2011
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Anonymous
February 05, 2011
I cannot open my portfolio manager to see my registered portfolio. Why? Please fix it.
Anonymous
February 10, 2011
I also have Office Professional Plus 2010 (Volume License) and do not have BCM - I have counted 14 other requests - Notice that PLUS means that BCM is included but I have spent the past two hours trying to find out how to get it installed and/or activated - WHY NOT just allow the PLUS licenses access to the BCM downloads as well - In other words include Office Professional PLUS 2010 in the list of allowed BCM Downloaders so this problem can be solved. Amy has asked for each personal email - my is LouGoodGuy@Hotmail.com to fix this issue but it would seem so much more simplier to allow us to get to it from the same download page as everyone else. I also noted and this is also very important - If you are a MAPS or Partner - The BCM 2010 download is not listed anywhere but if you select Office 2010 Professional Plus and go through the downloads the BCM download will appear.
Anonymous
February 15, 2011
We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
February 15, 2011
I would like to support the comments by Jack Feyes, JeffGZX9, Chris and Angel Soto Mas. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
February 16, 2011
How do I get the project tasks to my mobile device? Are there no plans to make a BCM-client for Windows Phone 7? From Microsoft or another software partner?
Anonymous
February 16, 2011
I need bill gates business address. I want to send a copy of my sci fi book. and maybe sell the idea to his motion picture company.
Anonymous
February 17, 2011
Jessele, what is the title of your book? "BCM 2020, Developer Reference"?
Anonymous
February 23, 2011
HELLO! We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference. Please!!
Anonymous
February 23, 2011
HELLO! We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference. Please!!
Anonymous
February 23, 2011
we speak, you do not answer! We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
February 27, 2011
I really don't understand this insanity. I have a startup business with 2 people that are sales focussed and would really benefit from BCM, but there is no way I can purchase it....at all. How ridiculous is that?? My only option is to purchase volume license versions - 5+ licenses???? What is going on - do you not want people using this product that everyone says is really good? I just don't get it.
Anonymous
February 28, 2011
WELL HI I NEED THIS PERSON REMOVED FROM THE INTERNET CAUSE HE IS STEALING ALL OF MY PIC AND EVERTHING ELSE PLEASE!!NAME IS:jimrader" PLEASE REMOVE IT
Anonymous
March 01, 2011
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Anonymous
March 02, 2011
Hi Caron, Please provide an email address, I may be able to find assistance. Regards, Amy
Anonymous
March 02, 2011
@ Caron Please provide an email address, I may be able to find assistance. Regards, Amy
Anonymous
March 02, 2011
After downloading the trial version, I purchased Office Professional 2007 with BCM on 4/20/2007 primarily because of BCM. It worked great at first, and then I started having troubles with it. Specifically, my databases kept disappearing. I worked with 2 guys from the BCM development team (Vinit Jain and Mukesh Agarwal) to try to work out the issues, but was not unsuccessful. After losing a 3rd database I decided BCM was not for me. Since then I have become increasingly unhappy with the Outlook/Act setup to manage my contacts, particularly when it comes to synching with my phone, now a DroidX. I started looking at the 2010 version of BCM and decided to take the plunge again. I then discovered the multi-license issues. Yesterday I went ahead and purchased the stand alone version of Outlook 2010 and then downloaded the BCM add-in (quite a large file when you only have 3Mb download speed). Unfortunately, BCM is not to be found. I suspect that is because BCM removed itself from my Outlook 2007 program when I installed it on the computer I purchased last year. I have my Product Keys for the original purchase. What suggestions do you have for getting BCM to show itself on my computer?
Anonymous
March 02, 2011
Re: David Troxell - Encourager Software's 23 Sep 2010 4:54 PM comment I THOROUGHLY AGREE, AND AM P*SSED AFTER GOING TO THE EXPENSE TO PURCHASE OFFICE 2010 PUBLISHER I CANNOT GET BUSINESS CONTACT MANAGER, EITHER WITH THE PROGRAM, OR AS AN ADD-ON! WHAT'S GOING ON HERE, IS MICROSOFT HARD UP FOR MONEY, OR JUST MAKING LIFE DIFFICULT? CANNOT WAIT FOR GOOGLE OR OPEN OFFICE TO GET BETTER, SO I DON'T HAVE TO GO THROUGH THIS CRUD.
Anonymous
March 02, 2011
PS What are my options? Purchase Sage Act? Or what? All I want to do is organize my contacts, using categories and sub-categories, as well as notes and time stamps under their name when I speak with them., then be able to schedule future events based on conversations.
Anonymous
March 03, 2011
Has anyone at Microsoft had the chance to review my post made earlier today?
Anonymous
March 03, 2011
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Anonymous
March 03, 2011
I went to the "Downloand Business Contact Manager for Outlook 2010 Now" page and followed the instructions. Please note that though the Office Pro 2007 program that I bought FROM MICROSOFT had BCM included originally. But for some reason when I transferred the downloaded file from my old computer to my new computer it did not install. As I was not using BCM at the time it did not bother me. So I quess the question is..."If BCM does not exist on the 2007 product, will that prevent Outlook 2010 from installing through the download? Or is it something else?
Anonymous
March 03, 2011
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Anonymous
March 03, 2011
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Anonymous
March 03, 2011
BTW, Outlook 2010 is working properly.
Anonymous
March 06, 2011
I have a friend that has this installed for his business. How can I get this? What do I need to buy?
Anonymous
March 07, 2011
I check back here from time-to-time to see if any progress has been made on getting the SDK. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference. Microsoft? Are you out there? Please don't make me sorry I recommended and subsequently installed your product in an office environment of 8 people. I counted on the ability to write some code using your SDK. Help please?
Anonymous
March 07, 2011
I had /have Office 2003 but that's like 5 computers ago. How do i know if my version of 2003 had BCM and where do I find the product key. I have many engineering friends and they have a wonderful thought process when it comes to developing software, but often not in the implementation of said software. I hope Microsoft fixes the problems of what goes where because I would love to have Publisher back in the middle of the road product. As a small business owner, doing my own marketing is necessity.
Anonymous
March 07, 2011
I would like to support the comments by Jack Feyes, JeffGZX9, Chris and Angel Soto Mas. We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
March 08, 2011
We've just published this KB (support.microsoft.com/.../2300392) that should get you started with programming against BCM 2010, and we are in the process of updating the BCM SDK to BCM 2010.
Anonymous
March 08, 2011
Hi. @Chris Thanks for the update. I also want to support the comments of many other readers (and the 1.000 or so from LC): we need the BCM Developer reference. One thing: We are looking for a BCM expert in Germany that helps us to test - configure BCM for our needs. Could somebody please indicate such a person / company in Germany? We have not been able to find anyone. Thanks, Yeysus.
Anonymous
March 08, 2011
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Anonymous
March 08, 2011
I had confidence in Microsoft and I chose for my company BCM2010. If I do not get results faster they fire me!
Anonymous
March 10, 2011
Thanks, Chris, for the KB link and TIA for updating the BCM SDK to a 2010 version.
Anonymous
March 12, 2011
The synchronisation option for business contacts is working properly, but how can I select what bcm should synchronize? Until today i haven't found a option to filter or select. What about the flag "active" in the business contacts, that would be perfect? I don't want to have all 400+ business contacts on my mobile phone.
Anonymous
March 13, 2011
How can I synch my Hd2 WM 6,5 with outlook BCM 2010. My computer runs windows 7 64bit
Anonymous
March 13, 2011
I downloaded BCM and everything is working just fine. I look forward to putting the program through its paces and seeing how it will work for me.
Anonymous
March 14, 2011
Couple of things here

History view. From and To fields are alway blank when they should list details from emails at least.
Outlook should default to using the BCM contacts list first for lookups etc without requiring each client be updated.
Random error msgs when creating a contact like "An Outlook Address Book entry cannot be used as an e-mail address in a contact" appearing yet allowing you to continue adding a contact but then not adding the email address to be tracked makes no sense. Thanks M

Anonymous
March 15, 2011
Let's be honest.. BCM2010.. it doesn't really work does it. Not when you get down to brass tacks. It crashes regularly and the fact that the view resets every time you navigate away from a screen means that it's painful to use daily. If you can't consisently see the view you want - that is the information that matters to you - each time you go to your data then it leads to confusion, which leads to mistakes and frustration. There's lots of really good functions - but the basic things just don't work consistently. It would be usable if there was some MS support, but there isn't... not really. The last blog was posted by the BCM Team was several months ago, which kind of says it all.
Anonymous
March 20, 2011
I am open to buying CRM but there seems to be no way outside of having it on an older ver. and buy office 2010 with it,,,,I do own Office2010 but not a ver that allows upgrade, of well
Anonymous
March 22, 2011
I've been asked to make a recommendation to my company of 8+ users about using BCM 2010 as it first appeared to be more streamlined and integrated than Goldmine, which they currently use. However, after reading through all 16 pages of this blog, as well as several others that list similar problems, I am hesitant to make this recommendation. If it works as advertised it will solve many of our problems, but it sounds like it's nearly impossible to get it to do that; if you can even manage to get a copy of it after jumping through what seem like interminable hoops. Any final comments/suggestions from previous posters that can narrow it down to a yay/nay for me? Thanks very much.
Anonymous
March 22, 2011
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Anonymous
March 22, 2011
@Carlsen Thanks very much for your input. The reason we were looking at BCM in the first place is because an upgrade for our Goldmine is about $6K, and I want to try not to spend that if I don't have to. :o)
Anonymous
March 23, 2011
Hi BCM Team, Can you tell me if BCM 2010 synchronisation of contacts is compatible with exchange 2003 / 2007? I am currently using BCM 2010 with a hosted exchange mailbox which i believe is on the 2003 platform. If I drag a contact from BCM to outlook contacts the contact appears then disappears from outlook contacts. If i turn on synchronisation in BCM all the contacts are copied to outlook contacts but then disappear from outlook contacts which in turn then removes all BCM contacts. A reply would be much appreciated. Thank you
Anonymous
March 23, 2011
Je ne parviens pas à télécharger le gestionnaires de contacts professionnels pour Office 2010. J'ai acheté Office PME 2007, puis Office Famille et Petite Entreprise 2010. J'utilise la procédure de téléchargement gratuites proposée par Microsoft. Je saisi mes codes activations Office 2010 et me connecte à Windows Live. Mais je ne peux que télécharger ou installer Office 2010 Famille et Petite entreprise. Le gestionnaire de contacts professionnels n'est pas proposé pour téléchargement. Avez vous une solutions pour réaliser l'opération ? J'essaie en vain depuis 3 mois. Merci
Anonymous
March 24, 2011
I downloaded a trial of Office 2010 and am trying to download Business Contact Manager with no luck; do I have to complete the purchase before installing it or should it be working with the trial? patrick_at_promedLLC_dot_com
Anonymous
March 31, 2011
I link BCM 2010 with ODBC in ACCESS 2010. The user fileds don't appear, always "Objet OLE". How can i see the datas of these fields. Thank you
Anonymous
March 31, 2011
Hello, the URL "office.microsoft.com/.../download-and-install-business-contact-manager-for-outlook-2010-HA010262563.aspx" clearly states that "...You can also download Business Contact Manager for Outlook 2010 if you purchased one of the following the following products. Microsoft Office Home and Business 2010 Microsoft Office Professional ..." As we qualify for BCM 2010, I would like to evaluate BCM 2010 for our 10 employee startup company who has licensed "Microsoft Office 2010 Professional Plus 2010 MAK 10/50", but I can't download BCM 2010 as our Licence key is rejected by "www7.downloadoffice2010.microsoft.com/.../registerkey.aspx. @Amy: Please provide guidance/help in responding to me under henri.nickels@splitart.com. Many thanks and best regards, Henri
Anonymous
April 04, 2011
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Anonymous
April 09, 2011
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Anonymous
April 19, 2011
Wow, all this time trying to figure out how to use BCM with Office 2010. I found this forum and read the requirements. Microsoft this really doesn't make smart business sense. Many people on here are very small businesses...meaning one computer! How can a person with just one computer use BCM if this is our first time to purchase outlook? Please tell me that all that time in MBA school wasn't wasted in learning that selling product even at a small profit is better than no profit at all! Open up the doors to us very small businesses and you might maintain loyal customers. Don't and I'm sure Apple can come up with something!
Anonymous
April 25, 2011
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Anonymous
April 25, 2011
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Anonymous
May 03, 2011
Agree with a previous responder........ You are making the same mistake by not providing bcm with new customers of OUTLOOK 2010. I bought it and was extremely dissapointed at it's lack of good contact management. You want to control the market, then make outlook 2010 better by providing bcm to us.
Anonymous
May 03, 2011
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Where is the IT support for BCM software for small businesses? ???
Anonymous
May 05, 2011
Why is it necessary to buy both an old version and a new version of Outlook in order to have the Business Contact Manager? Why can't you have it with just Outlook 2010? I don't need any of the older versions. Thank you.
Anonymous
May 05, 2011
Why is Microsoft Amy not answering any of the questions related to why new customers can't buy BCM? They are only answering questions where the answer is "you must have Office 2003 plus Office 2010." and ignoring all other questions. People are stating over and over again that the most common user of BCM is going to be a new Office customer who has a small business that can't afford volume licensing, but Microsoft Amy is ignoring them. Companies that can afford volume licensing generally don't use cheap contact managers, they have custom-built programs or use something more substantial like Goldmine.
Anonymous
May 10, 2011
FYI, I put the following post on the Office Developer's Forum, and was advised that this blog was probably a better place to turn: Can any one tell me how I would go about handling a BCM database migration failure? My details: I was running Office 2007 Pro on Windows 7. I'm on a single maching with plenty of RAM (3GB), plenty of disk space (6GB). I don't have any custom forms in BCM, nor am I utilizing any VBA or VSTO solutions . The size of my BCM database itself is about 260MB. Anyway, I just installed Office 2010 Professional, and every time I try to run the BCM migration wizard I get an extremely unhelpful error message about the migration failing (unhandled Win32 exception error). I have VS 2010 (though I'm only a .NET novice), and have tried launching VS 2010 as a debugger, but after VS loads all of the windws are empty! I've probably tried to run the BCM migration wizard almost 20 times, and have rebooting my laptop several times as well. The migration always fails at exactly the same place in the progress/thermometer bar. This is EXTREMELY frustrating. Help???!!!!
Anonymous
May 12, 2011
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Where is the IT support for BCM software for small businesses? ???
Anonymous
May 16, 2011
Hi Amy, Similar to many others, I work in a small non profit office and we purchased a MAK license for Office Professional Plus 2010. It indicates that this comes with BCM but I am unable to download as it says it is not a valid key. Can you please let me know how to get BCM as it looks to be exactly what we need to better manage our contacts. Email chris.mclachlin at slwdb dot org Thank you.
Anonymous
May 18, 2011
I have Office Professional installed and am using the outlook bcm that came with it. I have just purchased and installed Office Home and Buisness 2010 expecting to be able to download the BCM 2010 - but the download is telling me my 2010 product key is not from a qualifying product - help please I really need to get going with the 2010 BCM urgently Thank You Tony Ward
Anonymous
May 19, 2011
I am as confused as David Troxell. I got a new laptop and got it with Office 2010 Professional. I want to use BCM. Can I, or can't I????? -Henry
Anonymous
May 25, 2011
Now there are all infos about the next Windwos Phone 7 Update "Mango" outside. Tasks can be synchronized between Exchange and the phone. Will there be a way to bring the project tasks to a Windows Phone? The complete project management in BCM 2010 makes no sense, if we can´t have the project tasks on the road, or how do you see this?
Anonymous
May 26, 2011
Not having the time to read through 17 pages of blog...can you please tell me...I work for a company that has 6 existing licences for Office Professional 2007 and uses BCM 2007. I am looking at buying 4 new computers and can only get Office 2010 on them as Office 2007 is no longer available. Can I download BCM on the new computers or not? Also I have seen blogs that say that BCM 2010 and BCM 2007 are not compatible...can you please confirm or deny???
Anonymous
June 02, 2011
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Anonymous
June 02, 2011
Hi, currently deploying BCM 2010 and looking for help: One workstation, (1.6ghz processor, 1g ram) will not allow the add-on to be installed. It keeps saying that the computer does not meet the minimum requirements, yet my computer does. How may i bypass this test? This is the last workstation out of the entire office, and it's holding up my deployment. Thanks for any help you can offer, Scott
Anonymous
June 06, 2011
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Anonymous
June 06, 2011
Linking Contacts to BCM Acct Records? Can someone please explain why you can link an Email, Task, Calendar Event, etc. from Outlook to BCM but you CAN NOT link a Contact? I would like to link an Outlook Contact to an Account or mutliple accounts and not have to create a separate business contact in BCM. Is this feature coming in an upcoming update?
Anonymous
June 06, 2011
I have been to the microsoft site, the BCM pages, etc. and still I am quite confused on how to download a copy of this. I purchased office 2010 but it did not include BCM. I am fully willing to pay for this - but cannot seem to find it or get specific instruction on what to do next to download and install the BCM to my 2010 outlook. please help!!! sav
Anonymous
June 06, 2011
BCM does not come with the regular version of Office. It's possible that BCM is part of Office Home and Business, but I'm pretty sure you have to go all the way to Office Professional to be entitled to BCM.
Anonymous
June 06, 2011
BCM does not come with the regular version of Office. It's possible that BCM is part of Office Home and Business, but I'm pretty sure you have to go all the way to Office Professional to be entitled to BCM.
Anonymous
June 07, 2011
^^ Some extra clarification---if you own a copy or copies of Microsoft Office Professional 2007, which came with BCM 2007, you can download BCM 2010 with Microsoft Office Home and Business. Otherwise, you have to buy the Pro version in 2010, as you did not previously own BCM 2007. Also, i'm still having trouble installing the client version on a workstation. I would LOVE some help on bypassing the system requirements check that the setup runs, as my PC specs are WAY above the minimum quoted specs required, so i'm not sure what's up. Help please <3!!!
Anonymous
June 07, 2011
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Anonymous
June 07, 2011
After using BCM for a few years now, I have had to restore the DB several times. Each time after restoring, most of the contacts are missing all of the notes from the Comments/Notes section. Also, when forwarding a business contact in an email as a vCard or Business Card, the notes are missing. Has anyone else experienced this problem?
Anonymous
June 13, 2011
I have ACT software and HATE it with a Passion! I'd like to migrate to Outlook with BCM, but am from everything I read above, it's not available unless I purchase 5 licenses. Is this correct, or is Outlook 2010 with BCM now available as a stand alone product, or packaged in a Suite that I can buy? I only need one license. Thanks for update. Mike
Anonymous
June 13, 2011
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Anonymous
June 14, 2011
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Anonymous
June 14, 2011
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Anonymous
June 19, 2011
I have come accross the following problem in BCM 2010 that I hope you can help me with: In the Communication History panel, when I try to add the 'To' and 'From' columns from the 'All Mail fields' they show up as blank. Therefore I am not able to see these details for any emails saved in the Communication History. However, when you switch from Item List to Preview in the 'Current View' section of the View tab in the ribbon you are able to see the data for these columns (they show up in colour blue). Could you please let me know what do I need to do to be able to display the 'To' and 'From' columns in the Communication History for any emails saved in BCM? Thank you in advance,
Anonymous
June 19, 2011
How do I get BCM to my Office 2010 pro (OEM) Is it not possible? Thank you in advance.
Anonymous
June 20, 2011
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Anonymous
June 21, 2011
We are currently setting up a multi-user (ie server-side dbase) installation and desperately need more support with technical issues. For example, some users are being added as 'Admin' and others aren't ... it is not clear why this is happening. Where can we get support for this type of issue?
Anonymous
June 22, 2011
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Anonymous
June 22, 2011
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Anonymous
June 22, 2011
^^ Edit: Sorry, disregard that last question. I had "Business Contacts" selected instead of "Accounts". I haven't had enough coffee yet methinks.... How about a comment though?: Some Microsoft BCM community forums would go a long way i think ^_^
Anonymous
June 25, 2011
HTC says is a microsoft problem microsoft says its an HTC issue can you find a solution to be able to synchronize mh HD2 with Outlook 2010 with business contact manager. thank you..
Anonymous
June 27, 2011
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Anonymous
June 27, 2011
I wish to save the contacts address ( emaid id ) automatically while sending and receiving mail through outlook , is it possible and if yes where should i modify my outlook setting.
Anonymous
June 28, 2011
Hi, we are using BCM 2010 with a shared database on a server. PCs are new Win 7 x64 and server is Win 2008 Std x64. Our 3 users are reporting numerous crashes when using BCM which mean they have to reboot their PC to restart Outlook - this happens multiple times per day and is getting very frustrating. Initially the PCs had ATI Radeon cards but we read that these could cause a problem so we clean installed the PCs with Nvidia cards - no improvement. Can you advise who I might contact to get help with this? Is there a service pack due? Many thanks in advance.
Anonymous
July 01, 2011
I have installed the 64 bit version of Office 2010. I am eligible for the no cost BCM 2010, but it apparently only comes in a 32 bit version. Does anyone have an opinion of if my assumption is true, and should I and can I downgrade to the 32 bit Office version to be able to download and install BCM 2010? Mike mike.anderson@meastrategicsolutions.com
Anonymous
July 02, 2011
I'm trying to add 'Related Contacts' to an Account Record but records from some of the custom Contact Record Types I've created are not listed. Is this a bug? Is there a work-around? WHERE CAN WE GET SUPPORT to help work with this and the many other 'features' in BCM 2010?
Anonymous
July 04, 2011
Does anyone have a suggestion on how to get real smart real quick with bcm 2010? Are there any online webinars, in depth videos, anything other than reading all the online help? I have seen a few general youtube videos, a few microsoft videos but nothing complete. Any help would be appreciated. Thanks
Anonymous
July 05, 2011
jaypeakskier - I just did a little searching myself on this, but I can't offer a lot of hope. I'm an experienced bcm user but wanted to see what sources there are for helping me in my upgrade of Office/bcm 2010. I looked on Amazon and was surprised to find that there are no titles strictly dedicated to bcm. All I can suggest is to see if you can find a book on Outlook that happens to cover bcm, too. And, yeah, even the bcm materials on microsoft.com and msdn.com strike me as rudimentary.
Anonymous
July 06, 2011
Why does 'Office 2010 Professional PLUS' not count????
Anonymous
July 07, 2011
I see questions about whether a 64 bit version of BCM exists. I don't find definitive answers. I have seen links (now dead) that purported to go to beta versions of a 64 bit BCM. Two questions: Is there a 64 bit version of BCM? Can it be installed in a terminal server environment? (the 32 bit can be) The existing Office installation is a volume license (5) of Office Professional.
Anonymous
July 07, 2011
I've just reinstalled Office Prof. Plus 2010, but the download site will not take my product key. I've previously had Office 2003 and 2007 small business and professional editions, but there is no way to indicate this on the download site. Help? I need to import my BCM database!
Anonymous
July 07, 2011
Just posted above; replies to logon05@gmail.com if you can advise how to add BCM. I have a great deal of publishing business information in the database, and no longer access to the computer it was on. ACK@!@#@!3
Anonymous
July 09, 2011
Is this blog moribund? No answer to my questions, nor. evidently to the next poster who seems to have an urgent situation.
Anonymous
July 14, 2011
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Anonymous
July 14, 2011
I'd also love to see some comment on the PollingInterval, and basic performance tips.
Anonymous
July 15, 2011
This blog is as active as a dead dog!!! Even the BCM Forum no longer exists! No wonder Microsoft's stock is in the gutter!!!
Anonymous
July 19, 2011
This is really quite outrageous. I have MS Office Pro Plus 2010, and BCM was the main reason I purchased. Now, because my 2007 installation was not -- what? -- I cannot download BCM? I apologize for being factious, but is this offer also only good to qualifying users between 12AM of July 15 and 12:01AM on July 15? I understand Enterprise sales needs unique features for their customers, but this is laughable.
Anonymous
July 20, 2011
I have just bought a new Dell with Office Pro. 2010 pre installed. When i go to the linked website to download the BCM, i get almost 700 MB, do i have to backup my data in the pre installed version, deinstall it? and make a brand new installation of the Outlook 2010 with BCM ?? Or do i have the oportunity just to upgrade BCM into outlook 2010?? Thanks in advance ! Beste regards from Munich, Mike
Anonymous
July 20, 2011
I am in the same situation as Charlotte (7th July) - purchased Office Professional 2007 (with BCM) and then Professional plus 2010 (surprisingly no BCM)... Product key is rejected on application for download. Can anyone advise how I can get the BCM I'm assuming I qualify for ?(short of reverting to an older version of Office) Contact on: antaresconsulting@bigpond.com
Anonymous
July 22, 2011
BCM Service Pack 1 appeared in my Windows Update today ... no announcement and as far as I can see, only some very brief general statements about what it contains. I've installed and one thing I can say for sure ... it hasn't fixed the problem of not being able to see the target 'Relationship' field described elsewhere on this Forum. What has it fixed ... does anyone know?
Anonymous
July 25, 2011
Thanks for pointing that out Warwick. I've applied BCM 2010 Service Pack 1 but now the reminders for BCM no longer appear. Any idea on how to get these back? Thanks
Anonymous
July 25, 2011
Hi Curt Have you tried here?... office.microsoft.com/.../microsoft-software-license-terms-HA102019523.aspx You need to have the product key of the Office 2010 product that qualifies for BCM 2010.
Anonymous
August 03, 2011
i purchased small business office 2007; purchase student/teacher 2010 (3 license); obtained student upgrade to office professional 2010 (student eligibility) but can I obtain business contact manager that way or do I still have to purchase something else. Thanks,
Anonymous
August 05, 2011
We've given them ample time to step up to the plate and provide some help. Looks like again they'll leave others to fill that role. I'm not affiliated with these guys, but there is some decent knowledge and a small community here: www.outlookforums.com/forumdisplay.php
Anonymous
August 09, 2011
I'm looking for a way to automatically backup my database. Right now I only see an option to manually initiate the backup. I was hoping for an automated backup schedule??? Please advise.
Anonymous
August 15, 2011
^^ John, If you're using SQL Express, Microsoft has purposefully left out automated backup functionality as a benefit to purchasing their full SQL product.
Anonymous
August 25, 2011
Well done Microsoft, a good decision!
Anonymous
September 01, 2011
We have lost BCM in reloading Office Small Business 2007. We do not want to purchase any 2010 product. Have we lost it for good?
Anonymous
September 03, 2011
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Anonymous
September 07, 2011
I PURCHASED OFFICE HOME AND BUSINESS AND IT DID NOT HAVE BUSINESS CONTACT MANAGER. I GO TO DOWNLOAD IT AS IT SAYS I CAN DO BUT IT SAID MY PRODUCT ID NUMBER IS INCORRECT. I KNOW IT IS NOT ANY IDEAS PLEASE
Anonymous
September 07, 2011
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Anonymous
September 20, 2011
we speak (on feb 2011), you do not answer! We need the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference.
Anonymous
September 29, 2011
So I just started a new company and purchased Office Home an Business 2010. While I have been using Office products for years I don't have the rights to my previous licenses. Am I eligible to download Business Contact Manager? I've been struggling using the standard Outlook contacts as it is impossible to update records one by one when you have over 5000 of them!
Anonymous
September 29, 2011
I just downloaded it. The information on the blog was VERY misleading. Now I just need to learn how to use it :)
Anonymous
October 18, 2011
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Anonymous
October 25, 2011
How can I import opportunities in BCM? You cannot do it through Import wizard. I have an Excel file with list of opptys. This should be a basic functionality! Can I insert them through SQL?
Anonymous
November 05, 2011
I am trying to define some groups of contacts in Business Contact Manager. I found the menu item "New group" but this lets me only add Outlook contacts but no BCM contacts. Let's say I would like to have a group called "Christmas card" containing all contacts I would like to send a christmas card. How can this be done? Thanks
Anonymous
November 08, 2011
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Anonymous
November 09, 2011
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Anonymous
November 13, 2011
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Anonymous
November 14, 2011
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Anonymous
November 14, 2011
Hi. Please, I have a big Problem with my BCM 2010 and I can´t find a solution. The problem is: I have a lot reminders set to my contacts, accounts and sales chances.... But when I turn my BCM offline from the Server-Database, all reminders are away... no one of the contacts has a reminder... When I connect the Database with the server... all fine, all the reminders are still there... What is the Problem? Is the Offline-Database thinking, I am a other user as when I´m online? Please help. TY.
Anonymous
November 16, 2011
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Anonymous
December 08, 2011
I bought Ofice Prof. Plus 2010 through vol. licensing. It did not come with BCM. How can I get BCM at no additional cost?
Anonymous
December 12, 2011
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Where is the IT support for BCM software for small businesses? ???
Anonymous
December 12, 2011
Questions from 11/14 are still unanswered. This could be a long wait.
Anonymous
December 13, 2011
Hi all. Anybody here? I have 2 BIG problem and still can't fine a solution: First of all it's a problem with security: how to prevent (disable) export data for all users? Secont thing actuialy the same: how to disable offline mode?
Anonymous
December 14, 2011
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Anonymous
December 14, 2011
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Anonymous
December 15, 2011
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Anonymous
December 16, 2011
I doubt that BCM will continue to be supported after the next release of Office. Unfortunately, because we have few customers who are using it and I found that it still has pretty good appeal to small businesses. I wrote something about BCM in my last blog post - www.vinkomalada.com/.../stuck-behing-crm-cloud.html
Anonymous
January 11, 2012
Lately we have noticed that when we fill in a web page address and put in www.generalmills.com it goes back to the previous iteration that was formally saved in the software as Generalmills.com Any clues as to why we are experiencing this problem with just two clients working on a remote database that is located on a SBS 2003 server with the BCM 2010 sharing too?
Anonymous
January 12, 2012
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Anonymous
January 12, 2012
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Anonymous
January 18, 2012
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Anonymous
January 29, 2012
I had Office 2007 on my laptop, which now has a fried motherboard. I'm a teacher who also has a small business, so I purchased Office 2010 Professional to transfer my previous Outlook data to my new laptop. However, I cannot seem to get the download page to accept my product code. Any suggestions? Thanks! K
Anonymous
January 31, 2012
I accept the T & C's but the link appears to be broken.
Anonymous
February 05, 2012
Karen - If your PC came with a version of Office already installed, remove that version then install your purchased version of Office 2010. (I had the same issue when I purchased a new PC.) That should take care of your problem.
Anonymous
February 09, 2012
good day! please can help me in this dilemma ............ I have domain srv exchange 2010 and I have a member server with BCM ...... I can not like me that 2 things are running in outlook ..... and besides if I go to work for OWA public IP sime ........... I've heard appears BCM BCM is the idea that in the exhange but I tried to install and I could not this is the esenario scenario: I have a server with OS windows server 2008 R2 interprise (in Spanish 64-bit), you install and configure the exchance 2010 64 bit in Spanish, install the Outlook 2010 64-bit in Spanish without incident. I want to set the business contact manager 2010 64bit in Spanish, but I get an error saying: "The installation rogram Business Contact Manager for Microsoft Outlook 2010 can not actualzar laversion installed SQL Server SQL Express 2008. Remove the installed SQL Server before installing Expresss Business contact manager" Steps performed:

Uninstall the sql I had installed, go to control panel and programs and from there it caracteristicasà deshistalaba, but still has the same error message. Run a tool "CCleaner" to clean the registry (chache) of elements that might disturb in future installations.
Reinie the computer several times to refresh the installation log

Anonymous
February 26, 2012
I just bought the higher end MS Office Professional (am also a small business owner) in order to get everything available including contact business manager and cannot afford the Volume Licensing agreement and now I find that its not even included in 2010 professional version. It appears that you cannot even buy it. A great disappointment and a waste of my money by trying to buy your higher end product to get it.
Anonymous
March 02, 2012
The comment has been removed
Anonymous
March 20, 2012
Hi, During my internship I'm looking to implement a CRM-system. I've come across the Business Contact Manager addon for Outlook 2010. Currently we have Volumelicences for Microsoft Office Standard 2010 & Microsoft Office Standard 2007 and we use a hosted exchange server. On the website of Microsoft they tell that this addon should be available to download for free. I tried this but I get the message that my product ID is not available to download the free BCM 2010. Anyone that can help me? Kind regards
Anonymous
April 02, 2012
Where is the BCM 2010 Developer Reference and the BCM 2010 Object Model Reference? Where is the IT support for BCM software for small businesses? ???
Anonymous
April 06, 2012
Can anyone tell me how to customize the Products & Services list on BCM 2010? There must be some way to do this, I'm trying to avoid having a list of hundreds of products with no way to group them or specify a "type" for them (although there is a column called "Type" that's impossible to insert any data into). Thank you!
Anonymous
April 23, 2012
I have tried to read through this thread about the problem I am having. many others have had the same problem and have given their email addresses to someone to help them. I hope you can assist me too. I also purchased Office Pro Plus 2010 and BCM was NOT included in it. Going to the page to download it gives me a rejection on my valid install key. Please help. email is mlarsen1@shaw.ca Thank you
Anonymous
April 25, 2012
We migrated to Office2010 64-bit hoping to expand the BCM database beyond the addressable 4GB size limit. However 4-GB remains the limit in the 64bit 2010 version. Why?
Anonymous
June 08, 2012
The most recent blog post is from September of 2010 which was about 20 months ago. Will Microsoft continue to develop and support BCM?
Anonymous
June 18, 2012
I'm so glad that you listened to our requests; HOWEVER, I am having an issue. I upgraded to Microsoft Professional 2010, followed the instructions for the 2010 BCM, installed and can see the application in Outlook 2010 but the file I imported is not viewable. I went through the steps of importing the customized bcm data, message said it was successful, but...it does not show up. There is no option to VIEW REPORT either. Can you tell me what is going on? Plus I checked to see if BCM is an active add-on and it is.
Anonymous
July 20, 2012
Now there are a lot of informations about Office 2013 outside, but no word about a new version of Business Contact Manager 2013 or so? Please give us an information. The blog for BCM should be the right place or not?
Anonymous
July 20, 2012
Is there a 64 bit version available ?
Anonymous
July 23, 2012
BCM 2010 Hosting Restrictions? Can BCM 2010 be hosted to any of the MS SQL Workgroup Editions so that we can get past the 1GB RAM limitation? How about MS SQL 2008 R2 Workgroup Edition? Can we host BCM 2010 to that? Are there any tech docs available to clarify this? Thanks! Jeff Bell
Anonymous
August 14, 2012
We are currently on BCM 2007 and are upgrading to BCM 2010. We have MANY custom fields and need to ensure they transfer. What do we need to do to BCM 2010 to ensure we have a clean transfer? HELP. :)
Anonymous
August 15, 2012
How do i get BCM 2010? I am a one person nonprofit, with outlook 2007 and 2010 (home and office edition). The information on this blog and on the MS site is the worst ever!
Anonymous
September 04, 2012
Hi all, Is it possible to print the BCM form layout exactly like what we see in that application? I have a user at my workplace who wants individual record to be printed with fields in the form layout (just like what being displayed). I have explored the BCM and there is no option to do so. The only way to print records it to produce a report using report tools. Unfortunately, it displays all records in a table form. That is not what the user want. I tried to use Mail Merge, but it seems hard especially when there are a lot of custom fields in the form. Since the users mostly aren't Tech Savvy, I'd like to avoid any complex operation. Please advise/suggest for any solution/useful links. Thank you.
Anonymous
September 13, 2012
Do I have to buy both 2007 and 2010 to get BCM? Why can't I get it when I simply buy the 2010 version? Why do I have to buy 2007 also???
Anonymous
September 18, 2012
Why Can't I download the 2010 Business Contact Manager 2010 when I have both valid Office Professional Plus 2010 & Office Small Business Management Edition 2006 with Business Contact Manager????
Anonymous
September 26, 2012
Is with Office 2013 coming a new version of BCM????
Anonymous
October 01, 2012
I echo the same thank you for acting fast. I do also have one more comment. As a LONG time Microsoft believer, I was drawn to Office 365 because the initial promotion of all the office products but also the Outlook 2012 with BCM. Can I download the BCM for my standalone Outlook 2012 that I downloaded via the Office 365 download, upgrading my Outlook 2007 with BCM
Anonymous
October 02, 2012
We really like the BCM 2010, but I want to give you an advice in improving the software. The sync with outlook contacts is pretty nice so I can use this contacts on my smartphone. But I do not want to sync all of the BCM contacts. So it would be really usefull to filter the contacts for synchronizing, e.g. by category. I really hope some ms developer reads this comment...
Anonymous
October 03, 2012
can't access my account got no answer's don't under why, don'y know WHO to to ask so if you could please answer back give me an answer, what i'm getting is http 500 internal server error everyone else can contneck but i please ask as soon as possible thank you robin curtis
Anonymous
October 25, 2012
This Blog seems to be totally orphaned by the Msft employees.... I fear they dropped BCM and there will be no 2013 release....
Anonymous
December 10, 2012
Where is the download as web page conect mnot working
Anonymous
December 20, 2012
hello, I just purchased a version of office professional 2010 but I can not download BCM from the link above. He says the product key is not valid for free download
Anonymous
December 21, 2012
why Microsoft is not focus in India market.how many people know Microsoft replace Hotmail into outlook?for example in my company only 10 people working.only one person know about outlook.what about remaining people?And also Nokia lumia devices.
Anonymous
February 26, 2013
The comment has been removed
Anonymous
March 06, 2013
I have read through this thread and have noticed that many others are experiencing the same issue that I am facing. Any assistance available would be greatly appreciated. I meet all the previous version requirements and have purchased multiple Office Pro Plus 2010 licenses (and of course BCM was NOT included with it). Going to the page to download it gives me a rejection on my valid install key (all of them). My email is abcecurs@hotmail.com if anyone can provide assistance.
Anonymous
April 18, 2013
My company has us on MS Office 2007, Exchange. MS Outlook 2010 is a supported product with our tech support team, although the company won't buy it for me without me making a business case for such. Fine with me -- I'm happy to purchase MS Outlook 2010 myself BUT I want a standalone version of Outlook 2010 WITH Business Contact Manager. Just want to buy it off the shelf and install it. Seems like that still isn't an option as late as April 2013 even though these comments go back as far as 2010. Can that be possible?? You have thousands of customers who would gladly pay for it as a standalone product and install it but you won't sell it to them unless they meet all sorts of previous requirements. That is absurd. Why wouldn't you just make it available and let people buy it? Anxious to hear how I can purchase this product. annwheath@gmail.com
Anonymous
May 22, 2013
Our company has just install BCM for 4 Sales & Marketing staff and would like to know if there are trainers available to train us. FYI our company is base in the southern part of Peninsular Malaysia. Please forwards me their contacts ASAP. Thanks . My email add : tcsoh@a-zum.com
Anonymous
August 13, 2013
Our small company has Microsoft Office Professional Plus 2010 volume licensing through Microsoft with 9 current licenses. We would love to get our hands on the BCM as a potential replacement for our current solution. I have tried going through the processes on Microsoft's website to obtain BCM, but each key that I try I receive an error that it is "Key provided represents a product which is not eligible for free download". Any ideas/thoughts on why I can not get BCM downloaded?
Anonymous
May 15, 2014
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Anonymous
February 25, 2015
The comment has been removed
Anonymous
March 18, 2015
The comment has been removed
Anonymous
April 16, 2015
I have aproblem with my Outlook 2010 BCM. When I try to open a contact it gives error "Cannot open this form. Some of the needed contols may not be registered".

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Outlook 2010 with Business Contact Manager: You Spoke, We Listened

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