Azure charges credit card non-profit organisation

Question

We have already been debited just over €1500 from our non-profit organisation account, which should not be the case. We have had an active sponsorship with Microsoft for 3 years, but now the credit card has been blocked and the Azure subscription has been deactivated. I can't reach support via the portal, because no matter what I enter here, all I get is a FAQ page that doesn't help me any further.

We need help quickly to resolve this issue!

Answer 1

Hallo Manuel,

Da Du die Frage in den deutschsprachigen Q&A-Foren gestellt hast, antworte ich auf Deutsch. Wenn Du Englisch bevorzugst, findest Du am Ende eine Zusammenfassung.

Das Forum eignet sich für Rechnungsanfragen nicht, auch nicht das englischsprachige, wo kein passendes Tag zu finden ist. Es ist wichtig, die Anfrage über den globalen Header, wie es dieser Artikel veranschaulicht, zu erstellen:

https://learn.microsoft.com/de-de/azure/azure-portal/supportability/how-to-create-azure-support-request (ab dem Abschnitt Öffnen einer Supportanfrage aus einem Ressourcenmenü)

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request (Englisch, follow the steps from Open a support request from a resource menu onwards)

Es ist zu beachten, dass Zurück zur Supportanfrage oder Return to support request gewählt werden muss, um die Anfrage erfolgreich einzureichen. Weitere Informationen und Screenshots findest Du in diesem Thread:

https://learn.microsoft.com/en-us/answers/questions/2106124/credit-card-fraud-issue

I can't reach support via the portal, because no matter what I enter here, all I get is a FAQ page that doesn't help me any further.

(Recapitulation in Englisch:) Have you tried to create the support request from the resource menu → Support + Troubleshooting → Issue type: Billing with the corresponding type and subtype? Thereupon, have you clicked on Return to support ticket? This is essential in order to submit the request successfully. Please refer to the screenshots from the last link for details.

Gruß / Regards,

Dimitar