Introduction to Microsoft 365 Copilot in Viva Glint
Human Resources (HR) users and leaders of large organizations spend a lot of valuable time interpreting Glint survey results and comments. Copilot in Viva Glint enables them to understand and act on employee feedback by quickly summarizing large quantities of comments. Copilot in Viva Glint is available for all enabled users whose teams meet the threshold for verbatim comment results.
What is Microsoft 365 Copilot in Viva Glint?
Copilot in Viva Glint is built to answer questions about your survey comments. It's your partner for all comment analysis and can:
- Summarize your comments
- Identify key themes across comments
- Summarize comments by demographics
- Summarize comments by items
- Identify what action employees are asking for
Does Copilot in Viva Glint have any limitations?
- Copilot works on completed survey cycles for Recurring and Ad hoc programs. It isn’t currently available for Employee Lifecycle, Always-On, or 360 Feedback programs.
- There must be at least one Recurring or Ad hoc program survey administered or closed on your Glint platform to use the feature.
- Copilot doesn’t take quantitative survey results into consideration. It can’t answer questions that require comparison scores between questions or employee groups.
- Any AI can make mistakes representing the information it finds. If you encounter harmful, inappropriate, or inaccurate responses, immediately provide feedback. Report a concern through our feedback button in Copilot in Viva Glint or in the Viva Glint app.
- Copilot samples a subset of comments from each question, proportionate to the overall comment count per question. The current limit for this feature is 8,000 comments.
Are more Copilot in Viva Glint features planned?
Yes! As with all Viva Glint features, we post as soon as new features are available.
Languages supported by Copilot in Viva Glint
Copilot in Viva Glint comment summarization is available in all languages supported by Viva Glint. The user still needs to interact with the program in English.
For the best feedback, encourage your employees to leave comments in their native language.
Note
Microsoft 365 Copilot currently supports these languages. Copilot in Viva Glint may not support all of the languages listed on this page. Your platform informs you of which languages are available for your programs.
How can my organization use Copilot in Viva Glint?
Copilot in Viva Glint answers queries related to your comment data in Glint, such as:
| Survey goal | Example prompt for Copilot in Viva Glint |
|---|---|
| Discover more about your opportunities | Summarize comments related to the barriers to execution item. |
| Understand experiences of unique sub-populations | What are Engineers in North America saying about opportunities for growth? |
| Uncover action people hope you take | What are people requesting leaders do to increase communication? |
Microsoft 365 Copilot in Viva Glint can be used across roles
Use Copilot in Viva Glint for admins, HR leaders, org leaders, and managers
- Admins and HR can use Copilot in Viva Glint to summarize large sets of data, allowing this group to quickly find key insights and support ad-hoc requests from stakeholders.
- Org leaders can use Copilot in Viva Glint to summarize comments for their teams. They can uncover similarities and unique needs based on comments people are leaving using prompts and filters for different populations across their org.
- Managers can use Copilot in Viva Glint to get access to comment summarization services. Managers can quickly uncover comments bundled by common subject matter or theme, identifying areas to explore deeper in their ACT conversations.
Note
Copilot in Viva Glint defaults to Off for all User Roles, including company owners. Every user who should have Copilot enabled needs to be placed into a User Role category with that permission. Copilot in Viva Glint can be activated for any number of user subsets designated.
The Microsoft commitment to responsible AI
Copilot in Viva Glint aligns with our AI principles and undergoes rigorous internal stress testing. We actively identify and address systematic issues, ensuring Copilot in Viva Glint comment summarization remains free from undesirable content or behavior such as hate speech, incitement to violence, or misinformation. We're vigilant about protecting privacy and preventing the disclosure of sensitive information.
Choose a method to roll out Microsoft 365 Copilot in Viva Glint
Copilot in Viva Glint gives you the flexibility to roll out to one or many user roles. Consider what approach is right for your organization.
| Admin Release | Selective deployment | Full deployment | |
|---|---|---|---|
| Users | Viva Glint admins only | Select group of users | All User Roles |
| Details | This setting is the default setting for Copilot in Viva Glint. You may decide that for the first deployment you don’t want to provide access beyond this group. This option is a way to test and better understand the functionality. As a testing method, admins can use the Copilot in Viva Glint functionality for previously closed surveys. |
You may decide to deploy to a group beyond admins but not to your entire eligible population. Consider which groups (User Roles) can benefit from the feature. Prioritize those with large sets of comments. |
You may decide to deploy to a group beyond admins but not to your entire eligible population. Consider which groups (User Roles) can benefit from the feature. Prioritize those survey items with large sets of comments. |
Deployment considerations
Think about:
- Current usage – Does your rollout group have experience with Viva Glint?
- Comment count – Do you expect a high number of comments?
- Survey timing – Can you align with an upcoming survey?
- Comfort with AI – Can you engage superusers to help others with the rollout?
- Amount of change – Is your organization already going through change? Is this time right to add a new tool?
Best practices for Copilot in Viva Glint
Use our best practices to maximize the benefits from Copilot in Viva Glint. Use programs and survey formats that align with the strengths and current capabilities of Copilot in Viva Glint.
- Enable comments – Allows for more detailed feedback and context, enhancing the data's richness and usefulness for summarization purposes. This approach provides a comprehensive view of feedback, allowing the generation of accurate and insightful summaries.
- Ask open-ended items – Open-ended survey items capture a wide range of feedback. Open-eneded items allow respondents to express thoughts on topics not covered explicitly in the survey. These responses are often detailed and can reveal rich data insights not apparent from quantitative data alone.
- Use relevant attribute filters – Copilot in Viva Glint uses the attributes you send to Glint to filter data. Enable filter attributes that are meaning for User Roles interacting with Copilot. Filters ensure that insights and summaries are applicable and useful.
- Use Recurring and Ad hoc programs - Where it makes sense, use Recurring and Ad hoc programs. Currently Copilot in Viva Glint is unable to tap into Always-On and Employee Lifecycle programs. To maximize your ability to use Copilot in Viva Glint, use Recurring program setup for ongoing topics (Engagement) and Ad hoc for one-off topics (Change Management).