Variable capabilities
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Power Platform product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically |  May 30, 2019 |
Dec 2, 2019 |
Feature details
Variables are used to store customer information that can be referenced later in a conversation, saving the bot author time when creating complex interactions and communicating with other systems.
The system can parse a user’s natural language response, extracting the appropriate customer information and assigning it to a variable for use in the conversation. Variables enable complex and rich conversations with a customer and are powerful tools in helping the bot to resolve a customer’s inquiry or problem.
Key capabilities for variables:
- Use variables in conversations
- Use variables for Power Automate inputs and outputs
- Debug variables with powerful tools
- Custom variable types and synonyms
- System-supplied variable types
See also
Work with variables (docs)