Capacity Planning for Response Group

 

Topic Last Modified: 2010-11-07

The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.

Note

The numbers in the following table assume that you use 16 kHz, mono, 16-bit Wave (.wav) files for all response group audio files. If you use other file formats, such as Windows Media Audio (.wma), the numbers may vary.

Response Group User Model

Metric	Per Enterprise Edition pool (With 8 Front End Servers)	Per Standard Edition server
Incoming calls per second	16	2
Concurrent calls connected to IVR or MoH	480	60
Concurrent anonymous sessions (without IM)	224	28
Concurrent anonymous sessions (with IM)	64	8
Active agents (formal and informal)	1200	1200
Number of hunt groups	400	400
Number of IVR groups (use speech recognition)	200	200