Deployment Process for Call Park
Topic Last Modified: 2010-12-14
This section provides an overview of the steps involved in deploying the Call Park application. You must deploy Enterprise Edition or Standard Edition with Enterprise Voice before you configure Call Park. The components required by Call Park are installed and enabled when you deploy Enterprise Voice.
Call Park Deployment Process
Phase | Steps | Required groups and roles | Deployment documentation |
---|---|---|---|
Configure the call park orbit ranges in the orbit table |
Use Lync Server Control Panel or Lync Server Management Shell cmdlet New-CSCallParkOrbit to create the orbit ranges in the call park orbit table and associate them with the Application service that hosts the Call Park application. Note For seamless integration with existing dial plans, orbit ranges are typically configured as a block of virtual extensions. Assigning Direct Inward Dialing (DID) numbers as orbit numbers in the call park orbit table is not supported. |
RTCUniversalServerAdmins CsVoiceAdministrator CsServerAdministrator CsAdministrator |
Create a Call Park Orbit Range Lync Server Management Shell documentation |
Configure Call Park settings |
|
RTCUniversalServerAdmins CsVoiceAdministrator CsServerAdministrator CsAdministrator |
Lync Server Management Shell documentation |
Configure voice policy to enable Call Park for users |
Use Lync Server Control Panel or Lync Server Management Shell cmdlet Set-CSVoicePolicy with the EnableCallPark option to enable Call Park for users in voice policy. Note By default, Call Park is disabled for all users. Note If you have multiple voice policies, make sure the EnableCallPark property is set for each voice policy, not just for the default policy. |
RTCUniversalServerAdmins CsVoiceAdministrator CsUserAdministrator CsAdministrator |
Create a Voice Policy and Configure PSTN Usage Records Lync Server Management Shell documentation |
Verify normalization rules for Call Park |
Call park orbits must not be normalized. Verify that your normalization rules do not include any of your orbit ranges. If necessary, create additional normalization rules to prevent orbits being normalized. |
RTCUniversalServerAdmins CsVoiceAdministrator CsServerAdministrator CsAdministrator |
|
Verify your Call Park deployment |
Test parking and retrieving calls to ensure that your configuration works as expected. |
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