Troubleshooting Clients

 

Topic Last Modified: 2012-10-18

This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. It provides a script for opening a service call and identifying the problem the user is having, information about how to resolve the problem, and tools and resources for additional troubleshooting.

Note

This resource is also available for download. You can download a Microsoft Word document or a local compiled Help file of this documentation from the Microsoft Download Center at https://go.microsoft.com/fwlink/p/?LinkId=215742.

In This Section

• Help Desk Script

• Common Issues and Tasks for Lync 2010 Users

• Common Issues and Tasks for Users of Other Clients

• Tools for Advanced Lync 2010 Troubleshooting

• Additional Resources for Troubleshooting Clients

See Also

Other Resources

Troubleshooting Devices