Sdílet prostřednictvím

IAgentStateService.SetSessionTransferInformation Method

  • Článek

Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.

Namespace: Microsoft.Uii.AifServices
Assembly: Microsoft.Uii.AifServices (in Microsoft.Uii.AifServices.dll)

Usage

'Usage
Dim instance As IAgentStateService
Dim toAgentId As Guid
Dim fromPhoneNumber As String
Dim sessionInformation As String

instance.SetSessionTransferInformation(toAgentId, fromPhoneNumber, sessionInformation)

Syntax

'Declaration
Sub SetSessionTransferInformation ( _
    toAgentId As Guid, _
    fromPhoneNumber As String, _
    sessionInformation As String _
)

void SetSessionTransferInformation (
    Guid toAgentId,
    string fromPhoneNumber,
    string sessionInformation
)

void SetSessionTransferInformation (
    Guid toAgentId, 
    String^ fromPhoneNumber, 
    String^ sessionInformation
)

void SetSessionTransferInformation (
    Guid toAgentId, 
    String fromPhoneNumber, 
    String sessionInformation
)

function SetSessionTransferInformation (
    toAgentId : Guid, 
    fromPhoneNumber : String, 
    sessionInformation : String
)

Parameters

  • toAgentId
    Specifies the agent ID of the agent to whom the call is transferred.
  • fromPhoneNumber
    Specifies the phone number from which the call is transferred.
  • sessionInformation
    Specifies the session information.

Remarks

This won't be able to cover all cases, but it will save call handling time.

Thread Safety

Any public static (Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.

Platforms

See Also

Reference

IAgentStateService Interface
IAgentStateService Members
Microsoft.Uii.AifServices Namespace

Unified Service Desk
Send comments about this topic to Microsoft.
© 2015 Microsoft. All rights reserved.