Eligibility
FastTrack assistance is available for customer tenants with 150 or more licenses from one of the eligible plans from the following Microsoft product families: Microsoft 365, Office 365, Microsoft Viva, Enterprise Mobility & Security, and Windows 10/11. These plans can be for an individual product (like Exchange Online) or a suite of products (Office 365 E3). Because Microsoft provides many purchasing options, the list of eligible plans is extensive and is found in Eligible plans.
Products and capabilities covered
FastTrack can provide you with remote, guided assistance for the following services that might be included with your purchased plan:
- Microsoft Entra
- Exchange Online
- Microsoft 365 Apps
Note
Office 365 ProPlus has been renamed to Microsoft 365 Apps. In some cases, you might find uses of the legacy name. For details of when this change takes effect, please see Name change for Office 365 ProPlus.
Note
Multiple Microsoft Purview branding changes have been made, including:
- Microsoft 365 Copilot
- Microsoft Defender XDR
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Endpoint
- Microsoft Defender for Identity
- Microsoft Defender for Office 365
- Microsoft Edge
- Microsoft Intune
- Microsoft Intune Suite (including all add-ons, Endpoint Privilege Management (EPM), Enterprise Application Management, Remote Help, Microsoft Tunnel for Mobile App Management (Tunnel for MAM), Advanced Analytics, management of specialty devices, and Firmware-Over-The-Air (FOTA) updates)
- Microsoft Purview Audit
- Microsoft Purview Data Lifecycle Management and Purview Records Management
- Microsoft Purview eDiscovery
- Microsoft Purview Information Protection
- Microsoft Purview Insider Risk Management and Communication Compliance
- Microsoft Teams (including Teams Core enablement, Teams Meetings and events, Teams Phone, Teams Rooms, and Teams Premium)
- Microsoft Viva (including Viva Connections, Viva Insights, and Topics) through the Employee Experience scenario
- Microsoft OneDrive
- Power BI
- Project Online
- Microsoft SharePoint
- Windows 10/11
- Windows 365
- Viva Engage Enterprise
Eligible plans
You must purchase at least 150 licenses per tenant from one of the following plans to be eligible for FastTrack. The list is based on product family to help facilitate you finding the specific plans purchased by your company: Microsoft 365, Office 365, Enterprise Mobility & Security, and Windows 10/11.
Microsoft 365 plans
Microsoft 365 Enterprise
- Microsoft 365 E3*
- Microsoft 365 E5*
- Microsoft 365 E5 Security*
- Microsoft 365 E5 Compliance*
- Microsoft 365 E5 Purview eDiscovery & Purview Audit*
- Microsoft 365 E5 Purview Information Protection & Purview Data Lifecycle Management *
- Microsoft 365 E5 Purview Insider Risk Management*
- Microsoft 365 F1*
- Microsoft 365 F3*
- Microsoft 365 F5 Security*
- Microsoft 365 F5 Compliance*
- Microsoft 365 F5 Security & Compliance*
- Microsoft 365 US Government G3**
- Microsoft 365 US Government G5**
- Microsoft 365 Apps for Enterprise*
- Microsoft 365 Apps for Enterprise (device)*
Microsoft 365 Business
- Microsoft 365 Business Basic*
- Microsoft 365 Business Standard*
- Microsoft 365 Business Premium*
- Microsoft 365 Apps for Business*
Microsoft 365 Education
- Microsoft 365 A3*
- Microsoft 365 A5*
- Microsoft 365 A5 Security*
- Microsoft 365 A5 Compliance*
- Microsoft 365 A5 Purview eDiscovery & Purview Audit*
- Microsoft 365 A5 Purview Information Protection & Purview Data Lifecycle Management*
- Microsoft 365 A5 Purview Insider Risk Management*
- Microsoft 365 Apps for Education (device)*
Microsoft 365 Copilot
- Microsoft 365 Copilot
Note
In addition to 150 eligible paid licenses required for FastTrack services, you need at least one Microsoft 365 Copilot license to qualify for FastTrack assistance with your Microsoft 365 Copilot deployment.
Office 365 plans
Office 365 Enterprise
- Office 365 Enterprise E1
- Office 365 Enterprise E3
- Office 365 Enterprise E4
- Office 365 Enterprise E5
- Office 365 Enterprise F3
- Office 365 US Government G1**
- Office 365 US Government G3**
- Office 365 US Government G4**
- Office 365 US Government G5**
- Office 365 US Government F3**
Office 365 Education**
- Office 365 A3
- Office 365 A5
Exchange Online
- Exchange Online Plan 1
- Exchange Online Plan 2
- Exchange Online Kiosk
- Exchange Online Protection
- Microsoft Defender for Office 365
Microsoft Teams
- Teams Phone
- Calling Plan
- Audio Conferencing
- Teams Rooms****
- Teams Phone for India
- Teams Premium
Microsoft Viva
- Topics
- Viva Suite
- Viva Workplace Analytics and Employee Feedback (including Viva Insights, Viva Pulse, and Viva Glint)
- Viva Employee Communications and Communities (including Viva Amplify, Viva Connections Premium, Viva Engage, and Answers in Viva)
- Viva Learning
- Viva Insights
- Viva Goals
OneDrive
- OneDrive for business with Office Online
- OneDrive for business Plan 1
- OneDrive for business Plan 2
Project Online
- Project Online Essentials
- Project Online Professional
- Project Online Premium
SharePoint
- SharePoint Plan 1
- SharePoint Plan 2
*Available only for FastTrack-eligible cloud services and features described in this benefit description.
**For more information about US Government assistance, see Office 365 US Government - Service Descriptions | Microsoft Learn.
**** Minimum license requirement for Teams Rooms assistance is 150 Microsoft Teams licenses. There are no minimum required Teams Rooms licenses.
Enterprise Mobility + Security plans
Enterprise Mobility + Security
- Enterprise Mobility + Security (EMS) E3***
- Enterprise Mobility + Security (EMS) E5***
Microsoft Entra
- Microsoft Entra ID P1
- Microsoft Entra ID P2
- Microsoft Entra ID Governance
- Microsoft Entra Suite
- Microsoft Entra Private Access
- Microsoft Entra Internet Access
Note
In addition to 150 eligible Microsoft Entra ID P1 or P2 paid licenses required for FastTrack services, you need at least one of the following to qualify for FastTrack assistance with Microsoft Entra Global Secure Access deployments: 25 Microsoft Entra Suite paid licenses, 25 Microsoft Entra Internet Access paid licenses, or 25 Microsoft Entra Private Access paid licenses.
Microsoft Purview Information Protection
- Microsoft Purview Information Protection
Microsoft Intune
- Microsoft Intune
Microsoft Intune and Configuration Manager
- Microsoft Intune and Configuration Manager
Microsoft Intune for Education
- Microsoft Intune for Education
Microsoft Intune Suite
- Microsoft Intune Suite
- Endpoint Privilege Management
- Enterprise Application Management
- Advanced Analytics
- Remote Help
- Microsoft Tunnel for Mobile Application Management
- Microsoft Cloud PKI
- Microsoft Intune Plan 2 features
- Firmware-Over-The-Air updates
- Specialized devices management
Note
In addition to 150 eligible Microsoft Intune paid licenses required for FastTrack services, you need at least one Intune Suite or Intune Suite add-on license (purchased or trial) to qualify for FastTrack assistance with Intune Suite and its add-ons deployment.
***Available for cloud services that are eligible for FastTrack benefits. Cloud services not eligible are routed to a FastTrack Specialist or partner referral.
Windows 10/11 plans
Windows Enterprise
- Windows 10/11 E3
- Windows 10/11 E5
- Windows 10 Enterprise with Software Assurance
Windows Education
- Windows 10/11 A3
- Windows 10/11 A5
Note
There's no minimum licensing requirement for commercial independent software vendors (ISVs) building Windows 10/11 apps. All app requests must be targeting a Windows 10/11 or Microsoft 365 Apps version that is currently within the mainstream servicing window.
Windows 365
- Windows 365 Enterprise
- Windows 365 Frontline
- Windows 365 Government
Note
In addition to 150 eligible paid licenses required for FastTrack services, you need at least one Windows 365 license (purchased or trial) to qualify for FastTrack assistance with your Windows 365 deployment.
Ineligible plans
Plans not eligible for FastTrack services include (but aren't limited to):
| Plan | Details |
|---|---|
| Exchange Online Archiving | FastTrack guidance for this plan is available when obtained through an eligible plan, like Enterprise E3 and E5. |
| Office 365 operated by 21Vianet | For more information on the FastTrack Benefit for Office 365 operated by 21Vianet, contact 21Vianet support. |
| Microsoft Office 365 Dedicated and ITAR/Federal Plans | |
| No-cost plans (like Office 365 A1 or the student use benefit plan) |