What's new and planned for Dynamics 365 Field Service
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
- For a list of the previous wave's release plans, go to 2020 release wave 1 plan.
- For a list of the next wave's release plans, go to 2021 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Insights
Insights features for 2020 release wave 2.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Work order completion surveys with Dynamics 365 Customer Voice | Users by admins, makers, or analysts | - | - |
Oct 1, 2020 |
| Dashboard for key field service metrics | Users, automatically | - |
Aug 3, 2020 |
Oct 1, 2020 |
| Work order metrics | Users, automatically | - |
Aug 3, 2020 |
Oct 1, 2020 |
Proactive service delivery
Proactive service delivery for 2020 release wave 2.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Using Power Automate for Field Service workflow | Users by admins, makers, or analysts |
Oct 14, 2020 |
- | - |
| Asset hierarchy and location on work order enhancements | Users, automatically | - |
Aug 3, 2020 |
Oct 2, 2020 |
| Create and configure asset properties | Users by admins, makers, or analysts | - |
Aug 3, 2020 |
Oct 2, 2020 |
| Create work orders for any asset regardless of account | Users by admins, makers, or analysts | - |
Sep 8, 2020 |
Oct 2, 2020 |
| Usability improvement Field Service subgrids as a dialog | Users, automatically | - |
Aug 3, 2020 |
Oct 13, 2020 |
| Integration with Dynamics 365 Supply Chain Management | Users by admins, makers, or analysts | - | - |
Oct 23, 2020 |
Scheduling
Scheduling features for 2020 release wave 2.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Embedded optimizer within schedule board | Admins, makers, marketers, or analysts, automatically |
Oct 1, 2020 |
- | - |
| Predictive work duration | Users by admins, makers, or analysts |
Oct 1, 2020 |
- | - |
| Enhanced skills-based matching in resource scheduling optimization | Admins, makers, marketers, or analysts, automatically | - |
Aug 1, 2020 |
Oct 1, 2020 |
| Predictive technician travel time | Admins, makers, marketers, or analysts, automatically | - |
Aug 1, 2020 |
Oct 1, 2020 |
| Travel outside of working hours | Users, automatically | - |
Aug 1, 2020 |
Oct 1, 2020 |
| Enhanced work hours calendar for requirements | Users, automatically | - |
Aug 3, 2020 |
Oct 1, 2020 |
Technician success
Technician success features for 2020 release wave 2.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Technician locator | Users by admins, makers, or analysts |
Feb 22, 2021 |
- | - |
| Field Service inspections | Users, automatically | - |
Aug 3, 2020 |
Oct 1, 2020 |
| Technician time tracking on Dynamics 365 Field Service mobile app | Users, automatically | - |
Aug 3, 2020 |
Oct 1, 2020 |
| Usability improvements for the field technician booking form | Users, automatically | - |
Aug 3, 2020 |
Oct 1, 2020 |
| Calendar view for booking work orders | Users, automatically | - |
Aug 3, 2020 |
Oct 2, 2020 |
| Connected Field Service on Dynamics 365 Field Service mobile app | Users, automatically | - |
Aug 3, 2020 |
Oct 2, 2020 |
| Dynamics 365 Field Service mobile app updates for field technician efficiency | Users, automatically | - |
Aug 3, 2020 |
Nov 2, 2020 |
* You are able to opt in to some features as part of early access on August 3, 2020, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.