Infobip

Provide SMS and VOICE communication channels for enterprises over Infobip platform to better their customer engagement.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following:      -   Azure Government regions      -   Azure China regions      -   US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following:      -   US Government (GCC)      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)

Contact
Name	Infobip
URL	https://www.infobip.com/
Email	Partnership_PresalesHQ@infobip.com

Connector Metadata
Publisher	Infobip
Website	https://www.infobip.com/partnership/integrations/microsoft-flow
Privacy policy	https://www.infobip.com/policies/privacy
Categories	Communication;Productivity

Infobip is a global leader in omnichannel communication. The Infobip connector for Microsoft Flow enables enterprises to increase their customer engagement and customer support. It provides one-way or keyword based 2-way communication between the end user and the enterprise. The communication can be established over SMS and VOICE channels.

Prerequisites

• Infobip account. If you do not have an Infobip account, here’s how to create an account.
• SMS or VOICE-enabled phone number from Infobip. Clients can buy such a number in the Infobip web interface.

How to get credentials

To get credentials, contact us or create the infobip account.

Known issues and limitations

Each trigger must have a unique keyword. If you try to use the same keyword in two triggers, you will get an error similar to: "Keyword unlock is invalid. You must use a different keyword for every webhook."

If you get an error that says "ServiceException", contact Infobip support directly at support@infobip.com.

Creating a connection

The connector supports the following authentication types:

Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Username	string	The username for this api	True
Password	securestring	The password for this api	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Check current balance	This action will return you the current balance of your account.
Make a voice call	This action will make an outbound voice call and read your message using text to speech synthesis.
Send a text message (SMS)	This action will send an outbound text message (SMS).

Check current balance

Operation ID:

CheckCurrentBalance

This action will return you the current balance of your account.

Returns

Body

BalanceSuccessResponseBody

Make a voice call

Operation ID:

MakeInfobipVoiceCall

This action will make an outbound voice call and read your message using text to speech synthesis.

Parameters

Name	Key	Required	Type	Description
Caller's phone number	from		string	Phone number that will be used as a caller of the outbound voice call.
Recipient's phone number	to	True	string	Phone number that voice call will be made to.
Message	text	True	string	Text of the message that will be read out loud in the call.
Language	language	True	string	Language of the call's message.

Returns

Body

VoiceCallSuccessResponseBody

Send a text message (SMS)

Operation ID:

SendInfobipSMS

This action will send an outbound text message (SMS).

Parameters

Name	Key	Required	Type	Description
Sender's phone number	from		string	Phone number that will be used as a sender of the outbound text message.
Recipient's phone number	to	True	string	Phone number that the text message will be sent to.
Message	text	True	string	Text of the message that will be sent.

Returns

Body

SendSMSSuccessResponseBody

Triggers

When you receive an incoming text message

This operation triggers when you receive an incoming text message (SMS) on the number you bought from Infobip.

When you receive an incoming text message

Operation ID:

CreateInfobipSMSWebhook

This operation triggers when you receive an incoming text message (SMS) on the number you bought from Infobip.

Parameters

Name	Key	Required	Type	Description
Phone number	phoneNumber	True	string	Phone number that you have purchased through Infobip platform.
Keyword	keyword	True	string	Unique keyword used for this Flow.

Returns

Body

WebhookBody

Definitions

InboundSmsMessage

Name	Path	Type	Description
Sender	from	string	SMS message sender's phone number.
Destination	to	string	SMS message's destination phone number.
Full text	text	string	Entire content of the SMS message, contains keyword.
Clean text	cleanText	string	Text of the SMS message, without keyword.
Keyword	keyword	string	Keyword used in the SMS message.
Received at	receivedAt	string	Date and time when SMS message was received.

WebhookBody

Name	Path	Type	Description
results	results	array of InboundSmsMessage

SendSMSSuccessResponseBody

Name	Path	Type	Description
messages	messages	array of object
Destination phone number	messages.to	string	Cleaned up and standardized phone number that the text message was sent to.
Message sending status id	messages.status.id	number	Id of the status of message sending.
Message sending status	messages.status.name	string	Name of the status of message sending.
Description of message sending status	messages.status.description	string	Human readable description of the status of message sending.

BalanceSuccessResponseBody

Name	Path	Type	Description
Balance	balance	number	Current account balance, expressed in the specified currency.
Currency	currency	string	Currency used to express the balance in.

VoiceCallSuccessResponseBody

Name	Path	Type	Description
messages	messages	array of object
Destination phone number	messages.to	string	Cleaned up and standardized phone number that the voice call was made to.
Message sending status id	messages.status.id	number	Id of the status of the call.
Message sending status	messages.status.name	string	Name of the status of the call.
Description of message sending status	messages.status.description	string	Human readable description of the status of the call.