How to Manually Configure Outlook (Office 365)
After several attempts of trying to configure Outlook using the wizard - I decided to configure Outlook manually. I ran into a few speed bumps as the configuration for Office 365 is slightly different than an On-premise configuration:
Manually configure Outlook
To manually configure Outlook to connect to Exchange Online, follow these steps:
1. Determine the mailbox server name and the proxy server URL. To do this, follow these steps:
a. Sign in to the Office 365 portal.
b. Click Outlook to open Microsoft Outlook Web App.
c. In the upper-right corner of the page, click the Help icon (the question mark), and then click About.
d. On the About page, locate and then note the following items:
§ Mailbox server name: Example: TO get the server name you would need to go to OWA click on about copy the Exchange Client Access server name for example CH1PRD0602CA004.namprd06.prod.outlook.com you would need to only keep the CH1PRD0602 and you would put CH1PRD0602.mailbox.outlook.com as the server name.
§ Host name: This is the proxy server URL. Example CH1PRD0602.outlook.com
2. Manually configure Outlook to connect to Exchange Online. To do this, follow these steps:
a. Click Start, click Control Panel, and then click Mail.
b. Click Show Profiles and then click Add.
c. Type a name for the profile, and then click OK.
d. Click to select the Manually configure server settings or additional server types check box, and then clickNext.
e. Select Microsoft Exchange, and then click Next.
f. In the Server box, type the mailbox server name that you noted in step 1d.
g. Make sure that the Use Cached Exchange Mode option is selected.
h. In the User Name box, type your user name (for example, alias@contoso.com), and then click More Settings.
i. Click the Connection tab.
j. Make sure that the Connect to Microsoft Exchange using HTTP check box is selected, and then clickExchange Proxy Settings.
k. In the Use this URL to connect to my proxy server for Exchange box, type the proxy server URL that you noted in step 1d.
l. Make sure that the Only connect to proxy servers that have this principal name in their certificate check box is selected, and then type msstd:outlook.com.
m. Click to select the On fast networks, connect using HTTP first, then connect using TCP/IP check box, and then click to select the On slow networks, connect using HTTP first, then connect using TCP/IP check box.
n. Under Proxy authentication settings, select Basic Authentication.
Note Users can also select Negotiation Authentication if the administrator enabled this option in the Office 365 portal.
o. Click OK two times.
p. Click Check Names. When the server name and the user name are displayed with an underline, clickNext.
q. Click Finish
APPLY TO
- Microsoft Office 365 for enterprises
- Microsoft Office 365 for small businesses
Comments
Anonymous
March 06, 2012
The comment has been removedAnonymous
March 07, 2012
Hi Jyothsna Thanks for your comment! the method you provide is the common way of office 365 configuration in condition of that autodiscover is working properly. You can try the steps in this article in case autodiscover did not work.Anonymous
July 20, 2012
May i know what is this 365 office?Anonymous
July 20, 2012
I need to configure with IMAP for user.also want to take a back up of Pst.but not in a any drives,or dvd and all.you know how we are configring the outllok need back up option.Anonymous
August 04, 2012
What the #$%#$%$ is Office 365? Please post details on what it is, what it provides, what it costs, and which OSs it's compatible with. Thank you.Anonymous
October 21, 2012
This process doesn't seem to work. The mailbox server name formats have changed for one. In the About information, there is the OWA server (something like bl2prd0832.outlook.com/owa) and then there is the IMAPS/POP3 server (sommething like prod51043,outlook.com). I tried both servers and all that happens is that I keep getting prompted for the username and password over and over. . I presume that the username should be user@domain.com, correct?Anonymous
October 25, 2012
Did somebody find a solution? I can't find the server name any more. Mailbox server name: - doesn't exists and host address doesn't work.Anonymous
October 25, 2012
Figure out I used this article: community.spiceworks.com/.../3307-manually-configure-outlook-to-connect-with-office-365Anonymous
March 05, 2013
Warning. This may not apply to Office 365 accounts that are on Exchange 2013. See community.office365.com/.../388420.aspx response by Benoit_HAMET. "... Outlook clients no longer connect to a server FQDN as they have done in all previous versions of Exchange. Outlook uses Autodiscover to create a new connection point comprised of mailbox GUID, @ symbol, and the domain portion of the user’s primary SMTP address. This simple change results in a near elimination of the unwelcome message of “Your administrator has made a change to your mailbox. Please restart.” Only Outlook 2007 and higher versions are supported with Exchange 2013." Automatic configuration works for me, but manual configuration is failing due to infinitely repeated prompting for credentials.Anonymous
March 11, 2013
please update for hosted exchange 2013. help->about failAnonymous
April 18, 2013
This is a very effective way of configuring Outlook with a static office 365 mailbox server. The problem with this scenario is that Microsoft changes mailboxes from servers. So the user will end up with no connection to his mailbox at some time. Have you thought about it? and what is your solution for it?Anonymous
September 17, 2013
Do they update ANY of this documentation? Help > About - FAIL! indeed.Anonymous
October 21, 2013
The new 2013 version of OWA no longer includes server information for the user. You need to obtain this through a powershell command. see here: community.office365.com/.../141805.aspxAnonymous
November 13, 2013
Fails at 1.c -- no such option exists.Anonymous
December 20, 2013
The comment has been removedAnonymous
December 27, 2013
Update the steps, MicrosoftAnonymous
February 19, 2014
Update the steps, Microsoft [2]Anonymous
June 23, 2014
Please update thisAnonymous
July 14, 2014
I agree, please update.Anonymous
August 28, 2014
We've a client who is considering going to Office 360. We host them, and at this time, provide the mail servers for them. If they go to Outlook 365, how will this effect their branding, vis a vis having their mail appear to come from/to our servers, or would our mail system be cut out of the picture entirely?Anonymous
October 31, 2014
Instructions don't work.Anonymous
November 12, 2014
Yes, Fails 1 . C there is no option on Office 365Anonymous
January 05, 2015
This article is out of date and should be removedAnonymous
February 23, 2015
Still needs to be updatedAnonymous
June 16, 2015
https://www.youtube.com/watch?v=k8G9Tdo_fYs follow the linkAnonymous
June 18, 2015
The comment has been removedAnonymous
July 07, 2015
This information seems to be out of date...Anonymous
July 09, 2015
the "help->about" option does not appear to be available in current version.Anonymous
September 03, 2015
You will need to update Outlook 2007 to SP2 and then run the Office 365 Desktop Setup Tool (login to Office365, Settings (gear), Office 365 Settings, Desktop Setup, Set up button), this will also install a couple of other updates that you will need. Once this is completed, the autodiscover process will complete as normal. Office SP2 required reboot, other items did not.Anonymous
September 30, 2015
Any updates to this article? Step 1c does not work as there is no "About" under the ? icon.Anonymous
December 16, 2015
There is NO "ABOUT" under Help!!!! I cannot find the information required for the manual configuration!!!Anonymous
February 21, 2016
There is no About in In the upper-right corner of the page, click the Help icon (the question mark) anymore.