Troubleshoot device redirections for Azure Virtual Desktop

Important

This content applies to Azure Virtual Desktop with Azure Resource Manager Azure Virtual Desktop objects.

This article helps resolve issues with device redirections in Azure Virtual Desktop.

WebAuthn redirection

If WebAuthn requests from the session aren't redirected to the local PC, check to make sure you've fulfilled the following requirements:

• Are you using supported operating systems for in-session passwordless authentication on both the local PC and session host?
• Have you enabled WebAuthn redirection as a device redirection?

If you've answered "yes" to both of the preceding questions but still don't see the option to use Windows Hello for Business or security keys when accessing Microsoft Entra resources, make sure you've enabled the FIDO2 security key method for the user account in Microsoft Entra ID. To enable this method, follow the directions in Enable FIDO2 security key method.

If a user signs in to the session host with a single-factor credential like username and password, and then tries to access a Microsoft Entra resource that requires multifactor authentication (MFA), they might be unable to use Windows Hello for Business. The user should follow these instructions to authenticate properly:

1. If the user isn't prompted for a user account, they should first sign out.
2. On the account selection page, select Use another account.
3. Choose Sign-in options at the bottom of the window.
4. Select Sign in with Windows Hello or a security key. They should see an option to select Windows Hello or security authentication methods.

Provide feedback

Visit the Azure Virtual Desktop Tech Community to discuss the Azure Virtual Desktop service with the product team and active community members.

More information

• For an overview of troubleshooting Azure Virtual Desktop and the escalation tracks, see Troubleshooting overview, feedback, and support.
• To troubleshoot issues while creating an Azure Virtual Desktop environment and host pool in an Azure Virtual Desktop environment, see Environment and host pool creation.
• To troubleshoot issues while configuring a virtual machine (VM) in Azure Virtual Desktop, see Session host virtual machine configuration.
• To troubleshoot issues related to the Azure Virtual Desktop agent or session connectivity, see Troubleshoot common Azure Virtual Desktop Agent issues.
• To troubleshoot issues when using PowerShell with Azure Virtual Desktop, see Azure Virtual Desktop PowerShell.
• To go through a troubleshooting tutorial, see Tutorial: Troubleshoot Resource Manager template deployments.